Coordinator Client Experience
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Application Deadline:
Address:
100 King Street WestJob Family Group:
The Coordinator Client Experience plays a pivotal role in enhancing operational efficiency deepening client engagement and supporting the execution of strategic initiatives across the Commercial Bank. This role supports client and employee events across regions manages sponsorship processes and oversees event ticketing logistics.
Key Responsibilities
Sponsorship Management
- Own the end-to-end sponsorship process from intake to execution.
- Liaise with requestors to gather required information and approvals.
- Coordinate marketing materials and deliverables.
- Track sponsorship benefits and ensure fulfillment to maximize ROI and strengthen partner relationships.
- Lead and support the migration to a new sponsorship management system including setup training documentation and ongoing support.
- Maintain accurate records and reporting of sponsorship activities.
Event Management
- Lead logistical coordination for client and employee events ensuring seamless execution and alignment with brand standards.
- Assist with expanding event support to additional regions (e.g. East Coast Quebec).
Team & Process Support
- Identify opportunities for process improvement and support implementation of more efficient workflows.
- Collaborate with internal stakeholders to ensure timely and high-quality execution of initiatives.
- Support team sustainability by alleviating administrative burden and enabling focus on high-impact activities.
- Assist with the implementation of new tools and platforms including:
- National client event calendar
- SharePoint site for client experience resources
- Provide administrative support during rollout phases including responding to inquiries troubleshooting and updating documentation.
Additional Responsibilities
- Support execution of strategic initiatives in collaboration with internal and external stakeholders.
- Analyze data and provide insights to inform decision-making.
- Develop tailored communications and change management plans.
- Track performance metrics and manage exception requests.
- Contribute to program design development and execution.
- Maintain organized documentation and reporting tools.
Qualifications
- Bilingual in French and English (verbal and written).
- Post-secondary degree in a related field or equivalent combination of education and experience.
- 35 years of relevant experience in client experience event coordination or program/project support.
- Strong communication collaboration and problem-solving skills.
- Ability to influence and build relationships across teams.
- Experience with SharePoint calendar management tools and sponsorship/event platforms is an asset.
- Experience with Cvent is an asset.
Youre fluent in French and English to support business operations outside the province of Quebec.
Salary:
Pay Type:
The above represents BMO Financial Groups pay range and type.
Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.
BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.
As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We cover the whole balance sheet, from foreign exchange, trade finance and treasury management to corporate lending, securitization, public and private debt and equity underwriting. Our team of experts can also provide a full range of advisory services, along with industry-leading res ... View more
