Patient Services Coordinator I Rehabilitation and Human Performance
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
The Patient Services Coordinator plays a crucial role in the delivery of healthcare services.
The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits.
The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers and out-patient services diagnostic testing facilities.
Responsibilities
- Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions facilitating appointments and coordinating information and continuing care requirements.
- Collaborates with other clinical staff to resolve issues impacting patients care progression.
- Monitors and updates dashboard with reminders and alerts to organize daily tasks such as: visit status reminders follow-up appointments authorizations for medical review coordination of specialty appointments and resolving billing errors (when applicable).
- Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.
- Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
- Works as liaison with Physicians patients and clinical staff to connect patients with relevant internal/external resources.
- Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
- Performs other duties as assigned.
Qualifications
- Some college; Bachelors degree preferred
- 3 years healthcare/customer service or relevant experience
Non-Bargaining Unit 857 - Rehabilitation and Human Performance - ISM Icahn School of Medicine
Required Experience:
IC
Key Skills
- Employee Relations
- ATS
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
- Recruiting
- Workday
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
