Customer Success Manager II, State and Local Government

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planets data to develop new technologies drive revenue power research and solve our worlds toughest obstacles.

As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands.

About the Role:

As a Customer Success Manager for EMEA Civil Government you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe the Middle East and Africa. This includes national/central governments regional authorities local municipalities and key supranational organizations (e.g. Space agencies Union bodies and UN programmes).

You will help customers maximize the value of Planets imagery and geospatial solutions ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring emergency response land management maritime surveillance and sustainable development.

The ideal candidate will have experience working with European governments have a strong ability to navigate highly complex and varied government structures and decision-making processes procurement cycles and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries directorates and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time hybrid role which will require you to work from our Berlin office 3 days per week.

Impact Youll Own:

• Build and maintain strong relationships with government customers ensuring they achieve their mission objectives using Planets products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training onboarding and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales product and marketing teams to support customer needs case studies and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

What You Bring:

• 6 years of experience in Customer Success account management or similar ideally experience supporting government organizations as a customer.
• Bachelors degree from an accredited institution
• Advanced working knowledge of remote sensing GIS or geospatial imagery products
• Ability to develop long-term strategic plans for each customer that align with their policy goals project timelines and budget cycles.
• A forward-thinking approach to identify potential challenges and the ability to guide conversations toward positive outcomes
• Solid organizational skills to manage multiple customers at once prioritize tasks and keep projects on track.
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills proactive work style and ability to work independently
• Ability to translate customer challenges into solutions using Planets data and services.
• Fluency in English the language of our company
• Excellent verbal and written communication skills
• Willingness to travel

What Makes You Stand Out:

• Experience with platforms like ArcGIS QGIS or Google Earth Engine.
• Working proficiency in another European language (German Arabic)
• Previous Program/Project Management experience
• Experience with Public Procurement and Tender Processes.

Application Deadline:

February 5th 2026 by 23:59 (11:59 PM PST)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location based upon applicable law or company policy.

• Paid time off including vacation holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Why we care so much about Belonging.
Were dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. Thats why Planet is guided by an ultimate north star of Belongingdreaming big as we approach our ongoing work. If this job intrigues you but youre thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We dont just fill positions we aspire to fulfill peoples careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope youre excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking Apply Now at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking Apply Now at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such with the candidates consent select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect ones candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI toolse.g. Large Language Models (LLMs) deep fake technology strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application.