Technical Account Manager

Job Title

Job Description

As a Technical Account Manager youll monitor and manage the technical health and performance of solutions for assigned customer accounts proactively optimizing solutions and reducing technical support incidents with main focus on the Småland Östergötland Mälardalen Stockholm Jönköping regions.

You will be the key point of contact for technical issue resolution and solution enhancement.

Your role:

• Proactively identify and mitigate technical risks and review system logs to recognize trends for proactive actions.

• Advise customers on maximizing the use of existing solutions and optimizing their technical environments while maintaining updated install bases of customer accounts.

• Serve as the technical single point of contact to ensure systems are healthy and operational providing regular performance updates and managing escalations on the Daily Management Board.

• Track outstanding support issues acting as a customer advocate to drive resolutions and collaborate with product management and third parties to prioritize defect fixes and system enhancements.

• Build and maintain trusting technical relationships post-sale conduct annual health checks update site requirements and configurations and ensure team consistency by following FSE Guidelines for delivering Philips services.

Youre the right fit if:

• You possess a . or M.S. in Electronics IT Medical or a related field along with 3-4 years of relevant experience

• You are fluent in both English and Swedish verbally and written which is crucial for effective communication

• You have knowledge of networking certifications and IT infrastructures such as CCNA CCNP CWNA CWTS VMWare Hyper V or SQL Server along with superior written communication and documentation skills

• You have a strong understanding of Hospital Patient Monitoring products and services coupled with a customer-first attitude.

• You are willing to travel and possess a B driving license as these are essential requirements for the role.

Please ensure that your CV is submitted in English.

How we work together
We believe that we are better together than apart.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

Learn more about our commitment to diversity and inclusion here.

#LI-EU

#LI-Remote