Technical Support Engineer (Cloud Experience)

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes Docker and RESTful APIs. You will be responsible for delivering world-class technical support for our products helping customers overcome technical challenges while ensuring smooth communication between users support agents and development teams.

This role requires a mix of strong technical troubleshooting skills customer-oriented communication and a proactive approach to improving processes and tools.

Key Responsibilities

Classify prioritize analyze troubleshoot and resolve support tickets via our ticketing system and community forum.
Provide outstanding support for Business Hub and Analytics Platform.
Troubleshoot issues over calls with customers when needed.
Occasionally build KNIME workflows to support issue resolution (training will be provided).
Collaborate closely with fellow support engineers and development team members.
Contribute to continuous improvement of support processes tools and knowledge sharing.
Share technical insights with the development team to improve future releases.
Participate in on-call rotations for critical issues.

Requirements

Proven experience administering and troubleshooting software solutions on Linux and/or Windows.
Hands-on experience with Kubernetes deployments Docker and RESTful APIs.
Familiarity with applications built using Java JavaScript Python Go and SQL databases;
Familiarity with identity providers (e.g. Keycloak) LDAP SAML OIDC and OAuth.
Knowledge of major cloud infrastructures (AWS Azure GCP).
Strong experience or ready to work in software support ticket management and escalation processes.
Excellent communication skills in English (written and spoken).

We offer*:

Flexible working format - remote office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

*not applicable for freelancers

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes Docker and RESTful APIs. You will be responsible for delivering world-class technical support for our products helping customers overcome technical challenges while ensuring smooth communicat...

This role requires a mix of strong technical troubleshooting skills customer-oriented communication and a proactive approach to improving processes and tools.

Key Responsibilities

Classify prioritize analyze troubleshoot and resolve support tickets via our ticketing system and community forum.
Provide outstanding support for Business Hub and Analytics Platform.
Troubleshoot issues over calls with customers when needed.
Occasionally build KNIME workflows to support issue resolution (training will be provided).
Collaborate closely with fellow support engineers and development team members.
Contribute to continuous improvement of support processes tools and knowledge sharing.
Share technical insights with the development team to improve future releases.
Participate in on-call rotations for critical issues.

Requirements

Proven experience administering and troubleshooting software solutions on Linux and/or Windows.
Hands-on experience with Kubernetes deployments Docker and RESTful APIs.
Familiarity with applications built using Java JavaScript Python Go and SQL databases;
Familiarity with identity providers (e.g. Keycloak) LDAP SAML OIDC and OAuth.
Knowledge of major cloud infrastructures (AWS Azure GCP).
Strong experience or ready to work in software support ticket management and escalation processes.
Excellent communication skills in English (written and spoken).

We offer*:

Flexible working format - remote office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

*not applicable for freelancers