Membership Sales & Marketing Specialist

West Hollywood, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT US:
The Group is a Los-Angelesbased hospitality and lifestyle company behind iconic concepts including Delilah The Nice Guy Bootsy Bellows and morerenowned for distinct aesthetics world-class service and unforgettable atmosphere.
About Rolodex:
Rolodex is our bespoke application-based membership that delivers white-glove hospitality through a dedicated mobile app and conciergeproviding priority reservations across venues members-only access and special experiences. Current published pricing: $2500/year. The mobile app (built on PeopleVine) enables members to view venues make reservations book events and manage their account.

ROLE SUMMARY:
The Marketing & Membership Specialist is a sales-forward marketer and relationship builder who grows and nurtures the Rolodex community. Youll run targeted campaigns and funnels to acquire new members convert prospects and elevate member experience through concierge-level service on-site presence at nighttime activations and crisp CRM execution (PeopleVine 7Rooms/venue tools). Youll partner cross-functionally with Memberships Marketing Reservations and Venue Leadership to deliver measurable growth and best-in-class hospitality.

Reports to: Vice President of Marketing and Promotions
Location: Los Angeles (in-office for strategy; evenings/nights in venues as needed)

RESPONSIBILITIES:
Sales & Acquisition

Own a qualified pipeline of prospects; conduct outreach tastings/tours and concierge previews; convert to paid Rolodex memberships.
Represent Rolodex at nighttime activations and venue events; prospect in-room and nurture high-intent guests to apply and join.
Hit monthly/quarterly acquisition and revenue KPIs; build weekly forecasts and close plans.

Marketing & Growth

Plan and execute targeted multi-channel campaigns (email SMS/push IG collabs partner drops) to drive applications approvals and renewals.
Maintain content calendars tied to venue programming member perks and seasonal initiatives (e.g. members-only events partner perks).
Test/learn on offers and messaging that showcase Rolodex value: priority reservations concierge messaging portal members-only access app utility.

Member Experience & Concierge

Serve as a visible trusted concierge at priority venues during key nights; anticipate needs orchestrate seating and solve issues fast.
Handle escalations with grace; ensure white-glove touches (greetings amenities surprise-and-delight moments) that drive retention and referrals.
CRM Data & Ops (PeopleVine 7Rooms)
Manage CRM hygiene segmentation and lifecycle journeys (application onboarding engagement renewal).
Track campaign and funnel performance; publish KPI dashboards (apps submitted/approved CAC conversion time-to-seat retention NPS referrals).
Ensure reservations hold notes and member preferences flow cleanly across teams and systems (PeopleVine 7Rooms venue ops).

Events & Activations

Produce members-only moments and integrations (mixology classes menu tastings private dinners cultural events).
Support buyouts/special events as a member liaison and on-site POC; coordinate with reservations/hosts for priority access.

Cross-Functional Partnership

Work closely with Reservations/Hosts Venue Managers Security and Corporate Marketing to operationalize priority access and app-based concierge support.
Provide weekly feedback loops (what members want friction points high-value lead sources) to inform programming offers and product/UI requests.

REQUIREMENTS:

13 years in marketing sales partnerships or membership/guest-experience roles with measurable growth wins.
Proven sales aptitude: pipeline building discovery objection handling and closing.
Hands-on CRM experience (PeopleVine a plus) and comfort with data dashboards and campaign reporting.
Excellent communication hospitality instincts and relationship management across VIP clientele.
Nighttime availability for venue presence; thrives in fast-paced high-touch nightlife environments.
Organized detail-obsessed proactive; can juggle alternating workflows and maintain confidentiality.

JOB DETAILS & BENEFITS:

Schedule:
- Daytime (in-office): Strategy campaigns CRM reporting cross-functional planning.
- Evenings/nights (in-venue): Relationship building prospecting member hosting real-time concierge.
Full-time exempt position
Flexible routine-time off
Health dental vision and life insurance with company contribution offered the first of the month after 60 days of employment

Required Experience:

ABOUT US:The Group is a Los-Angelesbased hospitality and lifestyle company behind iconic concepts including Delilah The Nice Guy Bootsy Bellows and morerenowned for distinct aesthetics world-class service and unforgettable atmosphere.About Rolodex:Rolodex is our bespoke application-based membershi...