Manager, Firefly Customer Engagement

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Join our DevOps for Content revolution where we partner with global brands and agencies to transform their end-to-end creative workflowsfrom ideation through activationto unlock the GenAI-powered Content Supply Chain.

As a Manager Firefly Customer Engagement you will lead mentor and inspire a team of AI Engagement Managersour customer-embedded strategists and product ownerswho shape and realize customers GenAI transformation journeys. Your team operates at the intersection of product engineering enterprise consulting and client advocacy ensuring fast iterative value realization that drives adoption growth and trust.

This role calls for an inspiring people leader who balances mentorship with hands-on engagement. Youll serve as the ultimate advocate for your team and your customersempowering your AI Engagement Managers to deliver value at speed building long-term executive relationships and ensuring the voice of the customer fuels Adobe Fireflys product innovation.

If you are passionate about cultivating top consulting talent scaling GenAI adoption and translating bold ideas into measurable outcomes this is your stage.

What Youll Do

Team Leadership

• Recruit coach and empower a high-performing team of AI Engagement Managers.
• Create a culture of customer obsession product ownership and continuous learning centered on GenAI and Adobe Firefly.
• Act as mentor and sponsorguiding AI Engagement Managers on executive presence value realization and scalable playbooks.
• Champion career development and inspire your team to raise the bar across every engagement.

Customer Engagement & Program Delivery

• Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption.
• Ensure your team applies Forward Deployed Engineering principlesrapid prototyping iterative feedback and agile collaboration with customers.
• Act as the executive escalation point and trusted advisor for strategic customers.
• Reinforce a culture of measurable impactevery engagement tied to business value and ARR growth.

Strategic Leadership & Partnerships

• Partner with Product Engineering and Customer Success to translate field insights into Fireflys roadmap.
• Lead your team to pilot new features and best practicesaccelerating adoption and shaping Adobes GenAI delivery standards.
• Represent your team in executive reviews customer workshops and cross-functional forums elevating Fireflys role in the enterprise GenAI market.

Thought Leadership

• Stay current on GenAI creative automation and content supply chain advancements.
• Enable knowledge sharing across teams embedding lessons learned into reusable playbooks and scaling innovation across engagements.
• Advocate for best practices in customer engagement consulting excellence and GenAI adoption inside and outside Adobe.

What You Bring

• 8 years in digital strategy enterprise consulting or AI/ML roles; 2 years in people leadership or team management.
• Proven ability to lead customer-facing consulting talentmentoring high-potential Engagement Managers to elevate impact and executive presence.
• Deep understanding of GenAI Adobe Firefly and first- and third-party AI models with the ability to translate concepts into business value.
• Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact.
• Familiarity with Adobe Creative Cloud Firefly and GenStudio Modules; Adobe Experience Cloud knowledge is a plus.
• Expertise in scaled agile delivery methodologies and tools (Jira Workfront Confluence Miro).
• Exceptional communication and executive influencecapable of simplifying complexity and driving alignment at the C-suite level.
• Flexible adaptable and energized by fast-paced high-growth environments.
• Willingness to travel up to 30% for customer and team engagement.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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