Support Analyst

Milton Keynes - UK

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

What success looks like in this role:

PLEASE NOTE:

Candidates must be eligible for and will be required to obtain Security Clearance for this post - you will need to be a British Passport holder and a resident of the UK for the past 3 years (al ready having clearance is advantageous).

At Unisys we are dedicated to building high-performance secure digital solutions that drive innovation and transformation for our clients. With a legacy of over a century in technology leadership we empower businesses and governments around the world to achieve new levels of efficiency security and customer satisfaction. Our team thrives on solving complex challenges with cutting-edge technologies and we are proud to be a trusted partner to some of the worlds most respected organizations.

Unisys are seeking an IT professional to work as part of a delivery team supporting Public Sector clients in the UK and Europe particularly to the Justice Law Enforcement and Border Security industry segment.

This is a hands-on role where we are looking for someone who will assist other members of the Service Delivery team in the delivery of services and projects including bids and business initiatives.

The Role:

Monitor incoming incidents and service requests during duty hours (extended business hours on a rota) take ownership or assign incidents to available team members.
Investigate and resolve incidents fulfil service requests ensure no SLA breaches.
User account administration and data loading.
Perform daily checks monitor operations dashboard resolve issues identified and alerts.
Perform software installation update and testing.
Support the service and project management team in delivery of projects and services.
Liaise closely with Project Lead(s) to ensure all project planning and service reporting is understood and accurate and any risks and/or issues are highlighted.
Provide project office administration support by maintaining project documents and other information in the project repository.
Calculate charges based on usage issue invoices and ensure timely payment.
Take an active role in discussions about potential solutions and next steps.
Effectively manage deliverables and dependencies in line with project and service schedules.
Produce service reports status updates and communicating project progress.
Act as an escalation point for support team members.
Develop and implement documented SOPs change control procedures and Release Notes.

You will be successful in this role if you have:

Able to demonstrate a keen interest in developing a career in IT Service Management.
Strong attention to detail with the ability to quickly understand new concepts and principles.
Task ownership and ability to manage time effectively across multiple activities.
Strong financial and analytical skills.
Building strong collaborative and influential relationships with a range of stakeholders.
Effective decision making and strong verbal and written communication.
Flexible and positive about change.
Competent IT literacy around bespoke applications and operations and service desk activities
Have skills in:
Providing second line support for bespoke applications
Operating system platforms such as UNIX and Windows
Databases for example Microsoft SQL Server Oracle Database and PostgreSQL
Scripting in Windows and UNIX

What do we offer

Pension
Life Assurance
Private Medical
Option for private dental

#LI-PJ1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

What success looks like in this role: PLEASE NOTE:Candidates must be eligible for and will be required to obtain Security Clearance for this post - you will need to be a British Passport holder and a resident of the UK for the past 3 years (al ready having clearance is advantageous).At Unisys we are...

What success looks like in this role:

PLEASE NOTE:

This is a hands-on role where we are looking for someone who will assist other members of the Service Delivery team in the delivery of services and projects including bids and business initiatives.

The Role:

Monitor incoming incidents and service requests during duty hours (extended business hours on a rota) take ownership or assign incidents to available team members.
Investigate and resolve incidents fulfil service requests ensure no SLA breaches.
User account administration and data loading.
Perform daily checks monitor operations dashboard resolve issues identified and alerts.
Perform software installation update and testing.
Support the service and project management team in delivery of projects and services.
Liaise closely with Project Lead(s) to ensure all project planning and service reporting is understood and accurate and any risks and/or issues are highlighted.
Provide project office administration support by maintaining project documents and other information in the project repository.
Calculate charges based on usage issue invoices and ensure timely payment.
Take an active role in discussions about potential solutions and next steps.
Effectively manage deliverables and dependencies in line with project and service schedules.
Produce service reports status updates and communicating project progress.
Act as an escalation point for support team members.
Develop and implement documented SOPs change control procedures and Release Notes.

You will be successful in this role if you have:

Able to demonstrate a keen interest in developing a career in IT Service Management.
Strong attention to detail with the ability to quickly understand new concepts and principles.
Task ownership and ability to manage time effectively across multiple activities.
Strong financial and analytical skills.
Building strong collaborative and influential relationships with a range of stakeholders.
Effective decision making and strong verbal and written communication.
Flexible and positive about change.
Competent IT literacy around bespoke applications and operations and service desk activities
Have skills in:
Providing second line support for bespoke applications
Operating system platforms such as UNIX and Windows
Databases for example Microsoft SQL Server Oracle Database and PostgreSQL
Scripting in Windows and UNIX

What do we offer

Pension
Life Assurance
Private Medical
Option for private dental

#LI-PJ1

Required Experience:

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

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About Company

Unisys

Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more

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