Support Analyst
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
PLEASE NOTE:
Candidates must be eligible for and will be required to obtain Security Clearance for this post - you will need to be a British Passport holder and a resident of the UK for the past 3 years (al ready having clearance is advantageous).
At Unisys we are dedicated to building high-performance secure digital solutions that drive innovation and transformation for our clients. With a legacy of over a century in technology leadership we empower businesses and governments around the world to achieve new levels of efficiency security and customer satisfaction. Our team thrives on solving complex challenges with cutting-edge technologies and we are proud to be a trusted partner to some of the worlds most respected organizations.
Unisys is seeking a Support Analyst to work as part of a large development team supporting some of our most prestigious Public Sector clients in the UK and Europe.
This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice Law Enforcement and Border Security agencies within the UK.
As a Support Analyst attached to our Services organisation you will play a key role in investigating and resolving application and system issues across a diverse range of solutions.
What youll do:
Deliver the service during extended business hours. Currently Monday to Friday 08:00-18:00.
Monitor the operation dashboards for alerts and service issues
Monitor and answer the main phone during duty hours (on a rota) take ownership or assign incidents to available team members
Record incidents in the ITSM tool investigate issues raise problems and defect records where required
Take ownership of incidents and service requests ensure they are resolved within SLA
Develop workaround/data correction as appropriate and communicate to the client
Understand severity of issues and escalate to management as appropriate
Create and execute test cases aligned to defined scenarios
Perform release testing
Perform daily checks of the applications and middleware
Fulfil data transfer requests
Install configure and upgrade applications
Provide on-site services to clients on an ad-hoc basis such as installation training and testing
Support the team to continuously improve by raising suggestions and highlighting areas of concern
Compile statistics and produce regular reports from Dev Ops Azure showing metrics around support defect numbers
You will be successful in this role if you have:
What youll bring:
- Quality and Customer-first mind set
- Analytical and problem-solving capabilities
- Demonstrate competent IT literacy around bespoke applications operations and service desk activities.
- Familiar with concepts of and have basic skills in operating system platforms such as Linux and Windows
- Experience with Support tools such as ServiceNow or Remedy
- Familiar with concepts of and have basic skills in databases such as SQL Server Oracle or PostgresSQL
- Excellent written and oral communication skills
- Initiative/task ownership and ability to manage time effectively across multiple tasks
- Experience working in complex systems environment
- Ability to follow standard processes & procedures
- ITIL Foundation certification
- Enjoys working within and across teams including client and business teams
Security Requirements
Candidates must be eligible for and will be required to obtain and maintain SC clearance for this post. Additional and higher level of clearance may be required. Already having clearance is advantageous.
Location
Milton Keynes office no flexible working
What do we offer
- Pension
- Life Assurance
- Private Medical
- Option for private dental
#LI-PJ1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
