Vice President of Property Operations

Company: Student Quarters
Location: Atlanta GA
Reports To: Senior Vice President of Property Operations

Summary

The Vice President of Property Operations (VPO) serves as a key strategic and operational leader within SQ overseeing all aspects of property performance operational compliance and business plan execution across the student housing portfolio. This individual provides direction and guidance to Regional Directors Area Managers General Managers and on-site SQuad members to ensure excellence in operations leasing maintenance and customer satisfaction.

The VPO partners closely with the Senior Vice President of Property Operations to drive strategic initiatives strengthen financial performance and uphold SQs commitment to delivering an exceptional resident and team experience across all communities.

Core Responsibilities

Leadership & Oversight

• Provide strategic leadership direction and accountability for all Regional and on-site operations teams.
• Maintain a climate that attracts develops and retains top-quality SQuad members.
• Recruit train appraise and develop team members while fostering a culture of collaboration and continuous improvement.
• Ensure the consistent execution of SQs operational standards policies and procedures across all communities.
• Oversee the creation implementation and enforcement of property-level operational procedures budgets and performance plans.
• Model SQs Core Values and foster an environment of authenticity engagement and service excellence.

Operational Performance

• Serve as the primary point of contact for investor and ownership groups on operational matters.
• Lead regular operational reviews and property audits ensuring compliance with SQ standards and performance expectations.
• Monitor property KPIs including occupancy delinquency revenue growth expenses NOI and budget variances.
• Partner with Regional Directors and Area Managers to ensure timely reporting accurate forecasting and achievement of financial targets.
• Ensure all financial reporting deadlines and investor deliverables are met.
• Collaborate with the Accounting and Asset Management teams to ensure accurate reporting budgeting and variance management.
• Champion sustainability and ESG initiatives across the portfolio focusing on energy efficiency waste reduction and responsible operations.

Strategic Planning & Business Execution

• Develop and execute annual business plans marketing strategies and operating budgets in alignment with corporate goals.
• Participate in the due diligence acquisition and onboarding of new assets into the SQ portfolio.
• Partner with Leasing & Marketing leadership to review and approve property-level marketing leasing and renewal plans.
• Maintain an active awareness of market trends competitive positioning and pricing strategy to optimize asset performance.
• Ensure each propertys business plan remains relevant to market conditions and growth opportunities.
• Assist in developing and maintaining a strategic perspective based on marketplace needs and satisfaction indicators.

Financial Performance Analysis & Value Creation

• Meet regularly with SQ investors third-party owners and executive leadership to review and discuss portfolio financial performance opportunities and long-term value creation strategies.
• Provide analytical support in determining the feasibility of potential promotions and rate changes including impact on rate growth NOI performance ROI of specific initiatives and budget reforecasts.
• Track and report to senior management on asset leasing performance.
• Consistently monitor all incentive programs to drive optimal revenue growth.
• Review and reforecast annual operating budgets to ensure continued financial alignment with property goals.
• Review monthly financial performance reports with property staff and assist in the completion of monthly cash flow reports for all managed properties to drive improved cash flows and more accurate budgeting.
• Identify anomalies and variances and propose actionable resolutions.
• Aggregate and analyze portfolio-wide data across operations capital and investor reporting departments to develop internal and external benchmarks.
• Provide analytical support and guidance in determining the feasibility financial impact and ROI of capital projects and budget variance requests.
• Assist with the financial transition and integration of newly acquired properties into the SQ portfolio.
• Create and utilize financial models to evaluate new leases or retail components including NPV IRR payback period and tenant credit analysis.

Collaboration & Cross-Functional Partnership

• Partner with the Training Marketing Culture and Support Maintenance and Accounting teams to ensure cohesive operational support across departments.
• Lead cross-functional projects and initiatives that improve efficiency standardization and the resident experience.
• Support the execution of capital projects facility enhancements and preventative maintenance initiatives.
• Collaborate with the Vice President of Business Development and Strategic Partnerships on new third-party management opportunities and operational transitions.
• Collaborate with the Director of Business Systems to leverage technology platforms and business intelligence tools to drive operational insights enhance efficiency and support data-driven decision-making.

Culture & People Development

• Champion SQs Mission Vision Core Values and build a culture of engagement accountability and empowerment.
• Encourage professional development and succession planning across all operational levels.
• Provide ongoing coaching and feedback to foster leadership growth within the Regional and on-site teams.
• Promote diversity equity and inclusion by ensuring equitable practices in hiring promotion and team development.
• Promote We Before Me principles ensuring every decision reflects SQs commitment to teamwork and community.

Qualifications

• Bachelors degree in Business Real Estate or related field.
• 10 years of progressive experience in multifamily or student housing operations including 5 years in senior leadership.
• CAM CPM or MBA preferred.
• Proven track record of managing multi-site portfolios and achieving occupancy NOI and operational excellence.
• Strong financial acumen with expertise in budgeting forecasting and strategic planning.
• Exceptional leadership analytical and communication skills.
• Proficiency with property management platforms (Entrata preferred) and Microsoft Office Suite.
• Willingness to travel up to 40% as required.

About Student Quarters

Student Quarters (SQ) is your front door to campus the perfect place to live connect and thrive. We inspire engagement with campus communities through premier apartment locations and exciting events centered around local culture businesses and university life. No matter how you live Live SQ.

Our Core Values

• Steady in all seasons
• Question the status quo
• Unparalleled engagement
• Authentic and genuine
• Dedicated to We Before Me

Benefits

• Competitive annual salary and performance-based bonus eligibility
• Health dental and vision insurance
• 401k Plans
• Birthday Off
• Short-term and long-term disability coverage
• Company-paid and voluntary life insurance
• Paid time off and paid holidays
• 16 hours of paid volunteer time annually
• Inclusive diverse and supportive workplace culture