Assistant General Manager- Northern Liberties
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Overview
The Assistant General Manager (AGM) plays a vital role in the daily success and long-term growth of The Buttery. Working closely with the General Manager the AGM helps oversee all aspects of café operations from leading and supporting the team to ensuring exceptional customer experiences and maintaining high standards across service quality and efficiency.
This is a hands-on leadership role for someone who thrives in a dynamic environment loves hospitality and brings a strong sense of ownership and care to everything they do. The ideal candidate is an experienced food and beverage leader who is organized adaptable and passionate about building strong teams and positive culture.
Were looking for someone whos ready to roll up their sleeves lead by example and help shape this new space into a thriving part of the community. As Assistant General Manager youll work closely with the General Manager to hire train and develop a strong team while upholding The Butterys high standards of quality hospitality and care. This role is key in building the foundation for our next chapter and ensuring a seamless thoughtful guest experience every day.
Responsibilities
General:
- Lead daily operations of the store and café serving as Manager on Duty when the General Manager is absent and fostering a positive efficient team environment.
- Ensure exceptional customer service handling inquiries and resolving issues to uphold a welcoming and professional guest experience.
- Oversee staffing and scheduling including training coaching and performance support while managing labor to meet operational and budget goals.
- Support financial and operational goals monitoring sales COGs labor and expenses and identifying areas for improvement in workflows and profitability.
- Maintain product quality and merchandising supporting food and beverage prep menu development inventory and retail display standards.
- Ensure health and safety compliance keeping all front- and back-of-house spaces clean organized and up to code.
- Collaborate on marketing and promotions assisting with initiatives that drive customer engagement brand awareness and sales.
Qualifications
- 2 years of café or coffee shop management experience with a strong foundation in food and beverage operations.
- Proven leadership skills with the ability to motivate support and guide a team in a fast-paced environment.
- Exceptional customer service mindset dedicated to creating a warm high-quality guest experience.
- Strong organizational and financial abilities including multitasking budgeting cost control and reporting.
- Excellent communicator adaptable and comfortable collaborating with staff customers and vendors alike.
- Passion for Quality: A genuine passion for high-quality food beverages and customer service.
What We Offer
- Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
- Dynamic Work Environment: Work in a fun supportive and dynamic environment where we take our work seriously but have fun while we do it.
- Employee Benefits: 401k PTO Sick Time Health Insurance Food/Beverage Discounts and more.
About Us
We believe in more than just serving exceptional food and drink we believe in fostering a community where great people comfort and quality converge.
The Buttery is many things:
- a great local eatery
- the village bakery & patisserie
- an exceptional specialty coffee shop
- all wrapped in a unique retail environment
We are a communal gathering place that fosters care and warmth through great hospitality in our customers lives. But most importantly we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
Coffee, pastries, breads, soups, salads, sandwiches & more! Visit us everyday from 8a-2p Indoor dining is available on a limited first come, first serve basis and our patio is open year round Any questions? Call 610-296-2534 or email [email protected]
