Team Member Dispute Resolution-Analytics & MIS

Tata Teleservices

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profile Job Location:

Noida - India

profile Monthly Salary: Not Disclosed
Posted on: 09-11-2025
Vacancies: 1 Vacancy

Job Summary

Description

Position : Team Member Analytics & MIS

Department : CSO

Function : DRT

Position based at (Location):Noida

Reports to : Lead Dispute Analytics & MIS
  1. POSITION SUMMARY

This role is responsible for MIS & Analytics. The primary responsibility would be ensuring reports to be published regularly and analyzing trends. The role would be responsible for flashing performance reports and coordination with various departments.

Additionally the position would be responsible to ensure TRAI compliance and coordination with auditors and ensure data sharing discussion and closure of all internal external and M&B Audits.

  1. PRINCIPAL ACCOUNTABILITIES
  • Ensuring regular flashing of MIS as desired by management.
  • Preparation of TRAI reports pertaining to billing disputes.
  • Coordination with internal and external auditors.
  • Ensuring all waivers approved are posted in Kenan.
  • Ensuring all QOS SRs are closed within the timeline prescribed by TRAI.

  1. TOTAL STAFF CONTROLLED
0
  1. CRITICAL KNOWLEDGE & SKILLS
  • Good Oral and Written Presentation skills
  • Good knowledge and understanding of Excel MS Access and PowerPoint Presentation
  • Ability to analyze and present data for management analysis
  • Good interpersonal and coordination skills

  1. QUALIFICATIONS AND EXPERIENCE
Graduation in any discipline with minimum 4 years of experience in MIS and Analytics with good working knowledge of excel and PPT (Telecom and dispute resolution related Experience preferred)


DescriptionPosition : Team Member Analytics & MISDepartment : CSOFunction : DRTPosition based at (Location):NoidaReports to : Lead Dispute Analytics & MISPOSITION SUMMARYThis role is responsible for MIS & Analytics. The primary responsibility would be ensuring reports to be published regularly an...
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Key Skills

  • Dhcp
  • Ethernet
  • Information Technology Sales
  • Customer Development
  • ITI

About Company

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Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, ... View more

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