NJDOE Desktop Support Technician
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Job Location:
Trenton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Seeking a skilled IT Support Technician to assist with device provisioning account setup software deployment and cloud integration tasks.
Seeking a skilled IT Support Technician to assist with device provisioning account setup software deployment and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues manage hardware/software rollouts and provision access across platforms such as Azure AD GitHub Salesforce and Microsoft 365.
Key Responsibilities
- Package and deploy software via Microsoft Intune
- Configure Zscaler Private Access (ZPA) policies and groups
- Support hardware replacement and device setup
- Troubleshoot Windows 11 auto-enrollment and security features
- Assist with Android and cross-device enrollment
- Migrate users from Avaya to Microsoft Teams Phones
- Provision and manage accounts across Azure AD GitHub Salesforce
- Respond to Tier 1/2 technical support requests
- Maintain system setup and support documentation
| Skill | Required /Desired | Amount | of Experience | Candidate Experience(in Years) | Last Used (in Year) |
|---|---|---|---|---|---|
| IT support or endpoint administration | Required | 3 | Years | ||
| Windows 11 OS configuration and troubleshooting skills | Required | 3 | Years | ||
| Dell/HP PC hardware configuration and troubleshooting skills | Required | 3 | Years | ||
| Proficient with Intune AND Azure AD | Required | 3 | Years | ||
| MS Office 365 Teams Outlook (user profile setup end-user trouble ticket resolution) | Required | 3 | Years | ||
| Familiarity with Microsoft 3NA account management | Required | 3 | Years | ||
| Experience with ZPA or similar Zero Trust access tools | Required | 3 | Years | ||
| Familiarity with GitHub and Salesforce | Required | 3 | Years | ||
| Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows | Required | 3 | Years | ||
| Public-sector or multi-project environment experience is a plus | Highly desired | 3 | Years |
| No. | Question | Candidate Response |
|---|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement | |
| Question2 | What is your candidates email address | |
| Question3 | Where does your candidate currently reside (City & State) | |
| Question4 | If your candidate resides more than 1 hour from the Client site will your candidate relocate for the position | |
| Question5 | Is your candidate available for a Round 1 in-person interview |
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
