Customer Solutions Representative 2

Irwindale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

MW Partners is currently seeking a Customer Solutions Representative to work for our client who is a well-known leading utilities company.

Responsibilities and duties:

Validate customer account information using SAP and program databases (e.g. PV SBP MAR).
Review submitted MSA applications for completeness and accuracy including model numbers diagrams and authorization forms.
Identify and document deficiencies; escalate unclear or complex cases to program leads as needed.
Issue service orders for approved applications and track installation status in PCI and PowerClerk systems.
Respond to inquiries regarding application status eligibility and installation timelines.
Conduct outreach to customers and contractors to resolve issues and gather missing documentation.
Maintain professional and empathetic communication especially when handling escalations or sensitive matters.
Collaborate with program managers meter technicians and operations teams to ensure smooth application flow and installation scheduling.
Support senior specialists with administrative tasks and program-related reporting.
Participate in team meetings and contribute to process improvement discussions.
Use Microsoft Excel and other tools to track application statuses service orders and customer interactions.
Generate reports and perform basic data analysis to support program performance and backlog resolution

Requirements

Proven ability to manage high-volume clerical tasks with accuracy and efficiency.
Comfortable working in a dynamic high-pressure environment with frequent changes.
Strong communication skills and experience in customer-facing roles.
Proficiency in SAP and Microsoft Office Suite especially Excel.

Desired Skills

Familiarity with MSA application workflows including SBP MAR and PCI systems.
Prior experience in customer generation billing operations or interconnection programs.
Understanding of service order lifecycle and meter installation processes.

For a confidential discussion or to find out more contact Snehita on or apply now.

MW Partners is currently seeking a Customer Solutions Representative to work for our client who is a well-known leading utilities company. Responsibilities and duties: Validate customer account information using SAP and program databases (e.g. PV SBP MAR). Review submitted MSA applications for com...

MW Partners is currently seeking a Customer Solutions Representative to work for our client who is a well-known leading utilities company.

Responsibilities and duties:

Validate customer account information using SAP and program databases (e.g. PV SBP MAR).
Review submitted MSA applications for completeness and accuracy including model numbers diagrams and authorization forms.
Identify and document deficiencies; escalate unclear or complex cases to program leads as needed.
Issue service orders for approved applications and track installation status in PCI and PowerClerk systems.
Respond to inquiries regarding application status eligibility and installation timelines.
Conduct outreach to customers and contractors to resolve issues and gather missing documentation.
Maintain professional and empathetic communication especially when handling escalations or sensitive matters.
Collaborate with program managers meter technicians and operations teams to ensure smooth application flow and installation scheduling.
Support senior specialists with administrative tasks and program-related reporting.
Participate in team meetings and contribute to process improvement discussions.
Use Microsoft Excel and other tools to track application statuses service orders and customer interactions.
Generate reports and perform basic data analysis to support program performance and backlog resolution

Requirements

Proven ability to manage high-volume clerical tasks with accuracy and efficiency.
Comfortable working in a dynamic high-pressure environment with frequent changes.
Strong communication skills and experience in customer-facing roles.
Proficiency in SAP and Microsoft Office Suite especially Excel.

Desired Skills

Familiarity with MSA application workflows including SBP MAR and PCI systems.
Prior experience in customer generation billing operations or interconnection programs.
Understanding of service order lifecycle and meter installation processes.

For a confidential discussion or to find out more contact Snehita on or apply now.