Toll Collector

Job Purpose:

To collect revenue from toll users assess toll booth and lane area thereby ensuring efficient and effective vehicle through customer satisfaction. Identified toll collectors would need to assist in the control room as and when required.

Main Technical Duties:

All duties take place in accordance with the Companys Policies and Procedures and relevant legislation.

Attend to bleed-offs in accordance with procedures and be accurate when handling cash.

Collects Day Pass/ Toll Collector fees from customers as per company procedure/method.

Complete all end-of-shift documentation as per procedure.

Ensure float procedures are applied and adhered to in relation to the issuing and retrieving of floats.

Ensures accuracy of cash handling/counting operations/card swiping etc.

Ensures correct stationery/equipment is available in the booth at the start of the shift.

Ensures that the attendance register has been signed.

Account for any shortages.

Assist road user in case of breakdowns and refer same to the control room.

Collect float and all required stationery which must be signed for

Ensure accuracy of cash handling by correctly classifying vehicles and entering the method of payment into the system

Ensure all necessary documentation is updated on the system as per cash procedures.

Inform the supervisor when the bleed-off limit has been reached.

Log onto the system as per the operating identification number

Attend team safety toolbox briefing/talk at the commencement of every shift and/or specific /unique task.

Ensure appropriate PPE is used and in good condition to perform specific tasks/working conditions.

Ensures accidents/incident management is attended to timeously.

Identify and report any SHE incident/accidents immediately as per the SHE system.

Identify and report unsafe conditions that could lead to unsafe working conditions and/or environmental harm immediately.

Ensure document control and distribution in accordance with ISO Policy and Procedures.

Ensure quality control in accordance with ISO Policy and Procedures.

Strict compliance with all policies and procedures.

Assist with queries to the best of your ability and refer any concerns/complaints to your Supervisor / Manager immediately.

Assists with and/or ensures a friendly and professional approach is adopted when dealing with customers and/or clients applying best-of-class service to all customers/clients and/or road users irrespective of the behavior of others.

Assists with and/or ensures cordial and mutually beneficial relations with customers/clients and/or road users.

Performs relief duties as and when required for designated positions.

Acknowledge incidents during the shift.

Build and maintain friendly professional and effective relationships with team members and colleagues.

Continually model employers values.

Ensure a friendly and professional approach is adopted when dealing with colleagues irrespective of the behavior of others.

Ensure no cash gifts etc. are accepted for personal favors.

Follow through to ensure that quality and productivity standards are consistently and accurately maintained.

Requirements

QUALIFICATIONS AND EXPERIENCE

The following are the minimum required qualifications for the role: -

Grade 12 Certificate

Any business related qualification

Basic computer literacy skills (MS Office)

At least 1-year experience as a cashier

A good knowledge of Calculations/Mathematics

ATTRIBUTES

Communicates effectively on all levels (verbal & and written)

High level of honesty and integrity

Attention to detail.

Planning organising and prioritizing.

Toll collection and toll road knowledge (advantageous)

Professionalism

Customer service orientation

Teamwork

Numerical skills

Problem-solving