SecureDrive- Technical Supervisor

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Vacancy : Technical Supervisor

Region : KZN-DURBAN

Reporting to : Technical Manager

Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.

Duties & Responsibilities:

The job holder is required to manage and maintain all allocated resources

Vehicle

Cleanliness

Traffic offences

Roadworthiness

Tools

Safekeeping of

tools are good and serviceable

Stock

Complete stock take

Resolve all missing stock

Cell Phone

Devices are operational

Monitor data usage

Uniform

Maintain uniform

Ensure clean and presentable as per Psira

Perform daily administration and duties to ensure the smooth running of the technical function

Perform office administrative function w.r.t filing of registers updating of database etc.

Complete on the job coaching

With technicians where required

Attend to all Complaints when required

Offer product support onsite and remotely.

Dealing with technical and client queries

Assist with fitments when required

Complete hardware installations to the highest quality and within the required timelines

Repair Maintain and Installation of Tracking Systems

Maintain fitment quality

Assist with technical evaluations and repairs

Implement new fitment techniques (OEM fitment guideline requirement implementation)

Specialised fitment techniques

Ensure that personal hygiene is maintained (as per PSIRA)

Company uniform in good condition

Ensure familiarity and adherence to applicable company policies and procedures

Attend and take initiative to develop own skills
Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

Matric
Drivers license (code B)
Clear Criminal Record
Psira Grade C
Trade test in motor electrical electronics or similar preferred
Auto-electricians qualification advantageous
At least 6-10 years experience in the fitment of vehicle tracking equipment

Attributes:

Action orientated
Good fault finding skills
Attention to detail
Problem Solving

Required Experience:

Manager

Vacancy : Technical Supervisor Region : KZN-DURBAN Reporting to : Technical ManagerOverall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where requ...