IR Ops Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Johnson Controls Indonesia has been recognized as a Great Place To Work! This achievement reflects our commitment to fostering a positive inclusive and dynamic work environment where every team member can thrive. Find out more here:
The IR Ops Supervisor will play a critical role in streamlining scheduling monitoring field performance and ensuring the timely completion of service calls. Acting as a technical escalation point the IR Ops Supervisor will work to reduce downtime. Through improved oversight and management it is expected that client feedback and retention will measurably improve under this role.
How you will do it:
- Streamline scheduling processes to optimize service call efficiency and resource allocation.
- Monitor field performance providing guidance and support to ensure high-quality service delivery.
- Act as a technical escalation point for complex issues facilitating rapid resolution and minimizing service downtime.
- Analyze service call data to identify trends and implement improvements to enhance first-time fix rates.
- Collaborate with cross-functional teams to address client concerns and improve service quality.
- Maintain accurate records of service calls and performance metrics for reporting and analysis.
- Provide regular feedback and coaching to field staff to foster professional development and operational excellence.
What we look for:
- Industrial & Process Refrigeration products and systems knowledge
- Screw Centrifugal and Reciprocating compressor knowledge
- PLC and microprocessor controls knowledge
- ASHRAE standards
- Refrigerants
- Health & Safety
- PC Skills: MS Office (Excel Words Powerpoint) and Email
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
#LI-AA3
#LI-Onsite
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
