Senior UX Researcher (hybrid)

Westford, MA - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Johnson Controls is seeking a Senior UX Researcher who thrives on uncovering insights that drive impactful design decisions. This person should be skilled in managing participant panels conducting interviews and workshops and using analytics tools to understand user behavior. They must also be able to clearly articulate the value of research to stakeholders and executives. As UX Researcher you will lead and define research initiatives. You will work collaboratively with cross-functional teams including product managers engineers and other designers to ensure our products meet both user needs and business goals. This position is onsite based in Westford MA. Candidates must be commuting distance to the office or able to relocate.

What you will do

Plan and execute qualitative and quantitative research studies.

Manage participant recruitment and maintain research panels.

Utilize tools like Glassbox Hotjar or similar for behavioral analysis.

Conduct interviews usability tests and workshops with confidence.

Translate research findings into actionable insights for design and business teams.

Communicate research impact effectively to executives and cross-functional teams.

How you will do it

Create structured research plans aligned with product goals.

Use analytics and observation tools to uncover behavioral patterns.

Facilitate workshops and interviews that engage stakeholders and participants.

Document findings in clear visual reports that influence decision-making.

Showcase value and advocate for user-centered and research-driven designs via presentations.

What you will need
Required

Bachelors or Masters degree in Human-Computer Interaction Psychology Anthropology or related field.

4 years of experience in UX research with a strong portfolio showcasing previous work.

Proficiency with research tools (Glassbox Hotjar UserTesting etc.).

Strong facilitation and communication skills.

Ability to synthesize complex data into clear compelling narratives.

Experience influencing design and product strategy through research.

Excellent communication and collaboration skills to effectively work within cross-functional teams.

Please include a link to your portfolio when submitting your application. This should showcase some work you are proud of and can talk about during an interview.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.

Required Experience:

Senior IC