Resolution Expeditor-1
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
The Associate in this position is responsible for providing customer support for the Home Depot branded protection plans credit cards and loans. They will take inbound communication from both internal and external customers via telephone e-mail letters and/or social networks. The Resolution Expeditor will:
- Provides excellent customer service via active listening and professional communication.
- Identifies and categorizes root causes of customer issues.
- Takes ownership of customer issues to provide complete end to end issue resolution by utilizing resources available.
Key Responsibilities:
- 80% Customer interaction including inbound customer concerns outbound customer follow-up and issue resolution.
- 20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
Direct Manager/Direct Reports:
- Typically reports to Senior Manager Credit Services or Manager Credit Services
- No direct responsibility for supervising others.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Associates degree
- Proficient in SAP/CRMIBM and Outlook and navigation of common web applications
- Retail Experience to include Suggestive Selling skills
- Home Improvement Experience
- Technical aptitude for troubleshooting
- Ability to partner with internal and external business partners
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
- 2
Competencies:
- Negotiating/Influencing skills
- Excellent verbal and written skills
- Attention to quality and detail
- Microsoft Windows/Office proficient
- Proficient typing/keyboarding skills
- Multi-tasking capability/Time and Case Management skills
Key Skills
- Culinary Experience
- Restaurant Experience
- Time Management
- Kitchen Experience
- Forklift
- Procurement
- Taleo
- Hospitality Experience
- Communication skills
- SAP
- Manufacturing
- MRP
About Company
Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.
