Service Desk Technician
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Description:
Mandatory Requirement:
- Shift Timing: Monday to Friday 1:00 PM CST to 10:00 PM CST (equivalent to 12:30 AM to 9:30 AM IST).
Key Responsibilities:
- Troubleshoot and resolve moderately complex technical issues across all technical areas and highly complex issues in at least one specialized area.
- Apply policies and procedures with minimal supervision.
- Perform assigned project work under the supervision of a lead or manager.
- Exhibit strong teamwork excellent communication skills and the ability to work independently with minimal supervision.
- Provide exceptional customer support through phone and in-person interactions.
Qualifications:
- Bachelors degree preferred.
- 24 years of hands-on experience in configuring installing troubleshooting and repairing printers PCs and laptops.
- Proficient in providing technical support for both local and remote users.
- Strong technical knowledge of:
- Operating Systems: Windows XP Windows 7
- Applications: Microsoft Office 2003/2007 Market Data Applications (e.g. Bloomberg)
- Telephony Environments
- Expert-level knowledge in at least one technical area with moderate proficiency across multiple IT domains.
- Strong basic execution and troubleshooting skills in both hardware and software issues.
- Ability to manage and prioritize tickets effectively in a ticketing system.
Illustrative Responsibilities:
- Primary responsibility is to handle user issues over the phone from the service desk.
- During periods of high call volume or when required escalate issues to desktop support for efficiency.
- Provide Level 1 technical support for local users and Level 2 support for remote users.
Handle incident management efficiently to ensure timely resolution and customer satisfaction.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
