Head of IT Delivery

Job Description:

Position Summary
The Head of IT Delivery is responsible for the design implementation and reliable operation of the organizations technology platforms and services. This role leads IT Infrastructure Enterprise Applications Engineering/R&D IT and the IT Helpdesk. The Head of IT Delivery ensures that business users engineers and operations teams have access to the technology services they need to perform at their best.

Key Responsibilities

• Lead and manage teams delivering IT Infrastructure Enterprise Applications Engineering/R&D IT and Helpdesk services.
• Ensure secure reliable and high-performing IT services that meet business requirements.
• Partner with business and R&D leaders to design and implement technology solutions that enable growth and innovation.
• Manage delivery of enterprise applications and platforms including upgrades integrations and migrations.
• Oversee helpdesk operations to ensure high service quality timely resolution and positive user experiences.
• Define and enforce service level agreements (SLAs) and key performance indicators (KPIs) for IT services.
• Drive standardization automation and continuous improvement across IT delivery functions.
• Manage vendor relationships for infrastructure software and service providers.

Qualifications

• Proven track record of delivering large-scale IT solutions and ensuring reliable operations.
• Knowledge of modern IT delivery practices (cloud SaaS automation DevOps etc.).
• Strong leadership organizational and communication skills.
• Experience in a global or complex enterprise environment preferred.

Education: Bachelors degree in Information Technology Computer Science Engineering or related field (Masters preferred).

Experience: 10 years of IT leadership experience including management of infrastructure and enterprise applications

Equal Opportunity Employer (EOE) Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity disability protected veteran status and national origin.

At Astemo were challenging the status quo with the power of diversity inclusion and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued respected and empowered. We dont just accept differencewe celebrate it we support it and we thrive on it for the benefit of our employees our products and our community. Astemo is proud to be an equal opportunity employer.

If you need a reasonable accommodation to apply for a job at Astemo please send the nature of the request and contact information to when applying for the position.