Business Systems Analyst IT Cost Recovery Specialist (Telecom)

Richmond, VA - USA

Yearly Salary: $ 71875 - 113000

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond is seeking a Telecom Billing and Recovery Specialist to join our team and oversee the billing processes for our telecommunications services. This role will analyze invoice data from our telecommunications service providers and use that data to calculate internal chargebacks and cost allocations. The ideal candidate will possess strong analytical skills attention to detail and proficiency in billing systems. Effective communication and collaboration with both employees and vendors are essential for success in this role.

To excel in this role one needs robust analytical communication and project management skills. The position entails auditing hundreds of Telecom bills for contractual compliance charge discrepancies and budget forecasting. Moreover the incumbent will oversee bill audits pinpoint errors manage disputes and ensure overall billing accuracy

*The suggested salary is not to exceed $80000/year.This position requires regular in-office presence andis being managed by Administrative and Consulting Advantage (ACA).All interested applicants must submit their application and resume through: include but are not limited to

Analyze invoice data received from telecom suppliers to identify discrepancies overcharges or billing errors.
Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting purposes.
Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary.
Utilize billing software and tools to process and reconcile telecom invoices accurately.
Generate cost recovery (chargeback) data in timely and accurate fashion.
Collaborate with our accounts payable and accounts receivable functions to gather necessary information for billing recovery processes.
Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly.
Identify opportunities for process improvements to streamline billing and recovery operations.
Stay informed about industry regulations and best practices related to telecom billing and recovery processes.
Provide support during audits and investigations related to billing recovery practices maintaining compliance with regulatory requirements.
Review and analyze complex telecom bills to ensure adherence to contracted rates
Audit data invoices for past due balances late fees and unnecessary charges coordinating research and dispute resolution.
Work through appropriate contract I/T and accounts payable process to resolve outstanding questions on charges and prepare invoices for approval and payment
Assist with set up and maintenance of services subscribers vendors vendor contracts a cloud-based software system. Assist with user set up and removal from the Telecom software

Qualifications Special Certifications and Licenses

KNOWLEDGE SKILLS AND ABILITIES:

Knowledge (some combination of the following):

Knowledge of area of focus such as financial reporting fixed assets payroll information technology database revenue reporting etc.
Hardware knowledge including basic computer setup
Common computer programs such as Microsoft Office Suite
Electronic databases and related software applications used in area of focus such as Oracle MUNIS RAPIDS financial software system Adobe Acrobat etc.
Multiple reporting platforms such as revenue and financial reporting modules
Process Improvement
Project Management
Software testing methodologies
Standard office technology and equipment (e.g. computer printer)
Telecommunication skills such as configurations design etc.

Skills (some combination of the following):

Analyzing and interpreting data in area of focus to identify current processes and look for deficiencies
Assisting customers and end-users as needed
Creating reports
Evaluating the processes and workflow within area of focus
Maintaining systems or databases such as OracleMUNIS etc.
Managing assigned projects in area of focus such as through project feasibility timelines scope process efficiency resources etc.
Preparing reports for people inof area interest
Testing updates for databases and software within area of focus
Training others in area of focus when necessary
Customer service
Written and oral communication

Abilities (some combination of the following):

Problem solve
Prioritize workload for self and others
Use discretion to make decisions related to projects such as standard operating procedures and implementing processes
Work to correct or improve inefficient processes within area of focus

MINIMUM TRAINING AND EXPERIENCE:

Bachelors Degree in information technology Accounting Business or related field
One year of business systems analysis experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

None required

PREFERRED TRAINING AND EXPERIENCE:

Previous experience in telecommunications billing and recovery.
Proficiency in billing software and Microsoft Office Suite.
Strong analytical skills with the ability to interpret and reconcile complex billing data accurately.
Excellent attention to detail and organizational skills with the ability to manage multiple tasks simultaneously.
Effective communication skills both written and verbal with the ability to interact professionally with clients vendors and colleagues.
Knowledge of telecom billing regulations and compliance requirements.
Ability to work independently and collaboratively within a team environment.
Problem-solving skills with a proactive approach to resolving billing discrepancies and recovery issues.
Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
Prior experience in Calero/Pinnacle software (or similar Information Technology Telecom software) would be an advantage

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions hear talk finger and see; frequently stand reach stoop balance and walk; and occasionally kneel crouch crawl reach and lift. The working conditions may not include environmental terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

* Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

The City of Richmond Values Veterans.We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

Required Experience:

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employ...