Senior Client Success Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Business Insider is hiring a Sr. Client Success Manager to join our Revenue Operations Team to own the account management of direct and programmatic deals for some of our East Coast-based clients.
Business Insider is for people who are driven optimistic and always looking forward. Our mission is to inspire action through thought-provoking stories. We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible smart sometimes unexpected and always helpful. Our team members embody and uphold Business Insiders three core values: we are all one team we are effective and we get better every day.
The Role & Team:
The Client Success team is responsible for ensuring a strategic and successful partnership with clients across our full digital product suite including branded content display media video social and other media/content tactics. The Client Success team works collaboratively to fulfill booked revenue drive incremental revenue and client renewals. We are an inclusive team that values creativity accountability and diversity of ideas and opinions.
The Sr. Client Success Manager will work directly with our clients and collaborate cross-functionally with our Sales Marketing Operations and Finance teams to ensure our client partnerships are successful. The Sr. Client Success Manager will manage all aspects of their campaigns during the post-sale cycle providing an end-to-end experience for our direct and programmatic advertising partners.
The Sr. Client Success Manager will be partnership-oriented bringing great communication and listening skills to the role. This person will have strong problem-solving skills and an ability to deep-dive into data to understand trends. This person will be comfortable communicating the story behind campaign performance making actionable recommendations to internal and external partners. They are a team player who is excited about working in an inclusive environment and getting better every day.
This role reports directly to the Associate Director of Client Success and sits on the Revenue Strategy team. This position is based in our New York City HQ with an in-office presence of at least 2 days per week.
Key Responsibilities:
- Provide white-glove client service on direct and programmatic digital advertising campaigns; act as the primary contact for post-sale execution and performance.
- Work closely with sales and media planning counterparts in an assigned pod providing regular feedback and communication on clients/campaigns and surfacing incremental/upsell opportunities.
- Become an expert on all sold campaign elements from creating kick-off call decks to leading kick-off calls with internal and external stakeholders to becoming the lead point of contact post-sale.
- Work closely with the ad operations media planning and project management teams to monitor creative implementation media execution delivery and performance; ensure campaign KPIs are optimized and achieved throughout the campaign life cycle.
- Analyze campaign performance metrics providing real-time optimization recommendations and creating mid-campaign insights to encourage upsell opportunities.
- Work with the ad operations team to troubleshoot any creative issues that impact tracking or reporting to ensure limited discrepancies.
- Stay on top of pacing issues and any potential revenue movement within our OMS to ensure accurate revenue forecasting for the leadership team; escalate issues as necessary.
- Lead the entire wrap report process including strategic and thoughtful campaign recaps learnings recommendations and performance insights.
The Ideal Candidate Has:
- Experience in digital advertising specifically experience with account management at a publisher or agency.
- Working knowledge and understanding of the programmatic advertising ecosystem.
- Working knowledge and understanding of data segmentation nuances of cookie vs. cookieless targeting and data / content insights
- Experience being managed remotely and working with remote teams.
- Experience managing external partners and/or clients.
- Strong technical skills and experience with ad technology platforms digital marketing platforms social media platforms and analytics tools (such as: Salesforce Permutive AdBook Boostr Operative GAM Google Analytics Pressboard Facebook).
- Strong time management skills attention to detail organizational skills multi-tasking abilities presentation skills written and verbal communication skills problem-solving and negotiation skills.
- Thrives in a fast-paced deadline-oriented environment; is flexible and adaptable; is a self-starter collaborative and intrapreneurial.
- Proficient working knowledge of Microsoft Office Suite & Google Suite.
Salary &Benefits:
- Base salary: $95000 - $105000 (dependent on skills experience and competencies)
- Bonus available in addition to base salary
- Flexible PTO 10 paid holidays and 16 weeks of parental leave
- Comprehensive medical dental and vision insurance plans
- Matched and vested 401k plan
- Access to resources for financial planning guidance family planning services mental health reachout and Employee Assistance Programs (EAP)
- Additional benefits include commuter benefits phone reimbursement gym membership discounts and more
Business Insider is committed to providing equal employment opportunities and when making employment decisions does not discriminate based on race ethnicity gender gender identity or expression sex sexual orientation age nationality or national origin religion disability familial status and military or veteran status. We encourage members of traditionally underrepresented groups to apply.
Business Insider is a subsidiary ofAxel Springer SE.
Are you passionate about this opportunity but worried that you dont have 100% of the experience were looking for We still want to hear from you! Apply online and let us know why you would make a great addition to Business Insider.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
A home for digital-first storytelling built for visionaries, builders, and doers. The connection point between a world of information and curious adventurers always ...
