Change Expert BCBS 239 Delivery (JG 15)

As a technology-enabled and digital-led bank data is at the heart of everything we do. It powers how we measure risk assess performance and make decisions. To ensure we unlock the full value of our data we must guarantee its completeness accuracy auditability traceability and protection. The Global Data Organisation serves as the first line of defense in securing robust data chains working in close collaboration with all functions business lines and countries across the Bank.

The Global Chief Data Office (CDO) plays a pivotal role in this mission. As a central organizational unit the CDO partners with stakeholders across the enterprise to enable frictionless customer journeys support ESG-driven innovation and deliver data products that enhance decision-making. With emerging trends such as digital wallets on the horizon and increasing regulatory expectations around data governance the CDO is evolving to meet these challenges head-on ensuring our data remains both a strategic asset and a safeguarded resource.

The opportunity

TheBCBS 239 Tribeis a central body within ING tasked with leading major regulatory change initiativespredominantly achieving compliance withBCBS 239. Its strategic role is to ensureend-to-end orchestrationacross all relevant parts of the bank includingGlobal Functions (Risk and Finance)Wholesale Banking andRetail countries.

By embedding compliance into INGscore operating model the Tribe aims to:

• Promotecross-functional collaboration
• Eliminateduplicated efforts and
• Ensurescalable and sustainableregulatory solutions.

The Tribe works closely with theChief Data Office (CDO)to strengthen governance policies and accelerate the implementation ofdata controlssuch as standards for data management reporting and modelsacross the organization. It uses bothhierarchical and functional reporting linesto mobilize resources efficiently and drive transformation.

Specialized delivery teams within the Tribe focus on:

• Global Functions: Coordinating mostly Risk and Finance activities.
• Wholesale Banking: Aligning data controls with the WB regulatory agenda.
• Retail Countries: Ensuring local execution of global compliance standards.
• Scalability & Frameworks: Driving industrialized data flows and tooling efficiencies (e.g. Collibra).

Overall the BCBS 239 Tribe plays astrategic integrator role translating global regulatory priorities into local execution monitoring compliance through heatmaps and enabling ING to close gaps and meet BCBS 239 requirements effectively.

As a Change Expert II within the BCBS 239 tribe you will report hierarchically to the BCBS 239 tribe lead. The purpose of this job is to contribute to ING being compliant on these requirements while at the same time help driving business value. The Change Expert II will contribute to the orchestration of the end to end transformation work needed to increase the banks compliance towards data controls by closely collaborating with countries and support functions and monitoring overall compliance through a heatmap.

Your Responsibilities

As a Change Expert II within the BCBS 239 tribe you are responsible for:

• Transformational Change Management: Manage a project workstream within the BCBS 239 program ensuring coordination with related activities; use structured change management methodologies to identify barriers to change and to propose actions to overcome these.
• Balance Stakeholders: Anticipates and balances the needs of multiple stakeholders. For example shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced win-win solutions.
• Operational Compliance: Identify within the team instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct reporting these and escalating issues as appropriate.

Your Competencies

We are looking for a strategic and influential change expert with a strong communication style and a proven ability to drive change in complex fast-paced environments. Known for a proactive and collaborative approach balancing multiple priorities with clarity and confidence. Brings structured problem-solving and thrives in dynamic multicultural settings.

• University (First degree)
• Sound experience and understanding of straightforward procedures or systems
• Uses clear and effective verbal communications skills with minimum supervision and provides technical guidance when required on expressing ideas requesting actions and formulating plans or policies.
• Works with minimum supervision and provides guidance as required on identifying managing and controlling project-related changes.
• Communicates effectively with all relevant stakeholders
• Collaborates with others to meet shared objectives

What we offer

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.