Regional Lead, West – Account Management
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
Are you a service-minded communicator who enjoys solving problems for restaurant partners Are you detail-oriented and enjoy testing out new ideas If this sounds like you then wed love to chat!
Wolt is a Finnish technology company and were best known for our food delivery platform. We launched in Germany in the autumn of 2019 and have since been conquering the food delivery scene step by step.
As a result of Wolts rapid expansion and the plans we have for 2026 we need an SMB Account Management Team Lead to support the Account Management team in the West Region (Cologne and surroundings).
This is a senior leadership role with full responsibility for one of Wolts largest and most strategically important markets in Germany.
Youll report directly to the Head of SMB Account Management and work closely with cross-functional leaders (Operations Sales Product Marketing etc.) to shape strategy and execution in the region.
What Youll Be Doing
- Lead and Develop the West Region Team: Manage mentor and empower a team of up to 15 Account Managers (including a sub-Team Lead) to achieve ambitious goals.
- Strategic Regional Ownership: Take full accountability for the performance growth and partner satisfaction of the entire West region.
- Data-Driven Leadership: Dive deep into data and performance metrics to uncover insights identify challenges and set actionable plans for your team.
- OKR & Target Management: Define track and drive performance against clear OKRs and growth targets ensuring consistent delivery on key business objectives.
- Cross-Functional Collaboration: Partner with key leaders across the organization (CX Ops Product Marketing etc.) to improve processes tools and partner experience.
- Hands-On Partner Management: Maintain strong relationships with key strategic restaurant partners drive performance improvements and lead negotiations when necessary.
- Leadership by Example: Foster a high-performance feedback-oriented culture where people are empowered engaged and aligned with Wolts values.
- Continuous Improvement: Identify and implement process improvements leveraging data and analytics to optimize efficiency and partner success.
Our Humble Expectations
- University degree: in Business Economics Management or related field or equivalent professional experience.
- Proven Leadership Experience: Multiple years of experience leading and developing teams ideally in a Manager-of-Managers capacity within a fast-paced data-driven environment.
- Corporate or Structured Environment Experience: Experience from large-scale organizations (e.g. Amazon Google Meta or top-tier consulting firms) is highly valued.
- Functional Expertise: Solid background in Account Management Category Management or E-commerce Operations not pure sales.
- Analytical Mindset: Comfortable working with data building reports and using insights to drive performance and decision-making.
- Target & OKR Experience: Demonstrated experience managing and delivering against OKRs and KPIs.
- Excellent Communication Skills: Strong interpersonal and stakeholder management skills in both German and English.
- Cultural Fit: Entrepreneurial collaborative and resilient with a passion for food local business and technology.
What we offer
- Cool office in the heart of Cologne
- Independent work in a dynamic international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discounts on Wolt orders
- Various soft drinks coffee and fruits in the office
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy 30 days of paid vacation
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... View more
