Consultant Conversion Technical Service Desk Agent
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were seeking someone to join our team as a L2 technical service desk agent to support the client service desk while adhering to the firms core values. This role is responsible for delivering exceptional customer service efficiently executing technical requests troubleshooting complex issues and ensuring accurate documentation in work efforts.
Workforce Services (WS) is a dynamic and fast-paced area within the firms Enterprise Technology & Services division. We are responsible for delivering high-quality technology solutions and support functions to our internal end users as well as external clients. Our goal is to ensure all users across the firm can perform their job efficiently with minimal to no the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our 1935 Morgan Stanley is known as a global leader in financial services continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
Responsibilities
Provide high-quality technical support on our client-facing service desk via interactions raised through phone email and ticket requests
Troubleshoot complex issues and implementation requests with escalation to L3 team and dev partners as required while managing customer expectations
Accountability to performance metrics measured across multiple workstreams including call management email correspondence ticket aging and resolution
Demonstrate expertise in multitasking and use knowledge base tools to drive high success in first-contact resolution
Maintain composure and professionalism in high-pressure and difficult situations
Deliver a consistent and positive customer experience across all interactions
Required Skills
Technical aptitude with the ability to learn and support a broad range of IT systems and applications
2-5 years of demonstrated technical support experience via phone and chat or equivalent combination of education and experience
Experience working with data transfer protocols including login credential rotations PGP key management FTP/SFTP configurations and ongoing system maintenance and administration
Proven problem-solving and critical-thinking abilities
Strong interpersonal skills empathy active listening and the ability to communicate clearly and professionally in a fast-paced environment are essential
Excellent customer service and communication skills (written and verbal)
Self-motivated with the ability to work independently and prioritize tasks under pressure
Technical aptitude with the ability to learn and support a broad range of IT systems and applications
Proficient in fundamental computer skills including typing email communication and navigating Windows-based systems
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe please copy and paste into your browser.
Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Required Experience:
Contract
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1, ... View more
