Customer Service Representative | Wasaga Resource Services Inc.

Wasaga Beach - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative

Wasaga Resources Services Inc. Wasaga Beach Ontario

Wasaga Resource Services Inc. is proud to provide the people expertise and customer-focused services that support Wasaga Distribution delivering safe reliable and affordable electricity to the community of Wasaga Beach. Together we are committed to powering growth supporting local development and ensuring exceptional service for our customers.

At Wasaga Resource Services Inc. we take pride in fostering a workplace culture built on teamwork accountability and respect. Our employees are at the heart of what we do helping us meet the needs of a rapidly growing community while maintaining a strong commitment to regulatory compliance innovation and customer care.

ABOUT THE ROLE

The Customer Service Representative is responsible for answering and responding to customer inquiries related to customer care; setting up and maintaining customer accounts; and collecting overdue accounts. This position is the primary contact for the Utilitys customers responding to general or account inquiries or redirecting to appropriate contacts.

The successful candidate will demonstrate strong time-management skills and the ability to prioritize work while handling multiple tasks in a fast-paced and continually evolving environment. This position has regular contact with customers vendors and staff at all levels of the organization; therefore the candidate must have excellent interpersonal communication and problem-solving skills.

KEY RESPONSIBILITIES

Reporting to the Supervisor of Customer Service the Customer Service Representatives responsibilities include but are not limited to:

Provide efficient accurate and responsive front-line service to the public in-person via email and over the phone regarding billing inquiries negotiating payment arrangements within pre-defined guidelines and other customer service-related questions.
Effectively manage multiple customer accounts and inquiries simultaneously while maintaining professionalism and accuracy.
Adapt quickly to change in processes priorities or customer needs in a fast-paced utility environment.
Set up accounts for new services process customer account changes and maintenance including customer moves deposits payment arrangements and letters of reference.
Open and close the office for daily operation and process all payments.
Process and balance all customer payment transactions balance end-of-day reconciliation sheets and print final service orders daily.
Organize and enter all new services/upgrades service orders keeping track of payments as well as authorizations.
Process general service orders.
Collect tenant/landlord forms and hydro applications. Send all new landlords the Continuous Service Agreement.
Redirect returned mail and enter appropriate address changes into the billing system.
Balance the days receipts and prepare bank deposits. Take deposits to the bank.
As Wasaga Resource Services Inc. is a small business entity office staff must not be limited to the above and be versatile enough to relieve in other areas as required/requested.

EDUCATION/PROFESSIONAL QUALIFICATIONS

Education equivalent to full secondary school. Post-secondary education would be considered an asset.
Minimum 3 years of experience performing relevant work in customer service or call centre operations.
Excellent interpersonal and customer service skills including written and verbal communication skills.
Attention to detail and competent in math and numeracy skills.
Knowledge of and experience in cash handling
Strong organizational and time-management skills.
Knowledge of regulatory and governmental requirements (OEB IESO Rules and Regulations Privacy Legislation and OHSA) would be an asset.

Qualified applicants may email their cover letter and resume quoting Customer Service Representative in the subject line to by November 17^th 2025.

Wasaga Resource Services Inc. is an Equal Opportunity accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code the Utility will provide accommodations to applicants with disabilities throughout the recruitment selection and/or assessment process. If selected to participate in the recruitment selection and/or assessment process please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all those that apply however only those selected for further consideration will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Required Experience:

Unclear Seniority

Customer Service RepresentativeWasaga Resources Services Inc. Wasaga Beach OntarioWasaga Resource Services Inc. is proud to provide the people expertise and customer-focused services that support Wasaga Distribution delivering safe reliable and affordable electricity to the community of Wasaga Beac...