On-Call Circulation Substitute

Now Hiring: On-Call Circulation Substitute
Join Our Team at Seekonk Public Library

Do you love books helping people and being part of a welcoming community space Seekonk Public Library is looking for friendly reliable individuals to join our team as On-Call Circulation Substitutes.

What Youll Do:

• Greet and assist library visitors with a smile
• Check materials and museum passes in and out using our library system
• Issue library cards and help patrons with basic account questions
• Shelve materials and keep collections tidy and organized
• Provide great customer service in a team-oriented environment

What Were Looking For:

• Excellent customer service and communication skills
• Attention to detail and comfort using computers
• Dependability and flexibility to fill in as needed for staff absences
• Enthusiasm for libraries and serving the public
• Preference given to applicants with experience using the Sirsi DynixWorkflows Integrated Library System (ILS)

Hours & Schedule:
This is an on-call as-needed positionperfect for someone looking for occasional flexible work. Shifts may include days evenings and weekends.

Pay Rate:
$18.94 per hour

Job Status: This is a Grade 5 position not covered under a collective bargaining agreement and is subject to the terms of the towns Personnel By-law. New hires are subject to a six-month probationary period.

How to Apply:
Submit your application résumé and a short cover letter to Library Director Kathleen Hibbert through BambooHR Careers.

Join us in creating a welcoming library experience for everyone in our community!

JOB DESCRIPTION

POSITION OVERVIEW: The On-Call Circulation Substitute is responsible for providing quality customer service and maintaining and organizing the library collection.

SUMMARY: Work includes assisting patrons with locating library materials coordinating inter-library loans corresponding with patrons regarding overdue items and renewals assisting with the use of equipment and technology issuing library cards and museum passes and checking materials into and out of the library. This position works with confidential information and must use proper discretion when dealing with this information. Employee is required to perform all similar or related duties.

SUPERVISION: Employee works under the general supervision of the Customer Services Supervisor the direction of the Library Director/Associate Director. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The supervisor provides additional specific instruction for new difficult or unusual assignments including suggested work methods. The employee refers unusual situations to the supervisor for advice and further instructions. Reviews and checks of the employees work are applied to an extent sufficient to keep the supervisor aware of progress and to insure that completed work and methods used are technically accurate and that instructions are being followed.

ACCOUNTABILITY: Consequences of errors or poor judgment may include labor/material costs and adverse public relations.

JUDGMENT: Numerous standardized practices procedures or general instructions govern the work and in some cases may require additional interpretation. Judgment is needed to locate select and apply the most pertinent practice procedure regulation or guideline.

COMPLEXITY: The work consists of a variety of duties which generally follow standardized practices procedures regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved or sought in a particular situation.

WORK ENVIRONMENT: Employee performs work in a typical library setting with little or no physical demands or occupational risks. A great deal of work is carried out in a team environment as well as with the public and involves frequent explanation interruption discussion or interpretation of practices procedures regulations or guidelines in order to render service plan or coordinate work efforts or resolve operating problems. More than ordinary courtesy tact and diplomacy may be required to resolve complaints or deal with hostile uncooperative or uninformed persons.

OCCUPATIONAL RISK: Duties of the job present little potential for injury. Risk exposure is similar to that found in typical library settings.

ESSENTIAL FUNCTIONS:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

• Provides customer service support to the Seekonk Public Library.
• Responds to inquiries requests and/or complaints from patrons; conducts research and resolves problems; explains library policies and procedures.
• Operates library equipment including computers and instructs patrons in the use of programs internet use and other equipment used by the public.
• Assists in circulation duties at the front desk and in the Childrens Room checks books in and out of the library calculates and collects fees.
• Registers patrons and issues library cards and museum passes.
• Maintains records and generates reports regarding library activities.
• Maintains abreast of current interests in literature to provide readers advisory to patrons.
• Maintains a neat and orderly library collection shelves books and materials organizes and properly places items in designated areas.

QUALIFICATIONS: Education and Experience

Must have a high school diploma or equivalent. This position is an entry level position with on-the-job training provided.

Knowledge Ability and Skill

Knowledge: General knowledge of library services and systems use of office equipment computer programs and use of the internet.

Ability: Interact courteously and patiently with the public and perform tasks despite frequent interruptions.

Skills: Excellent customer service and interpersonal skills. Excellent communication skills in person by phone and electronically.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the positions essential functions.

Physical Skills: Little or no physical demands are required to perform the work. Work effort involves sitting stooping walking and standing. There may also be some occasional lifting of objects such as ledger books photocopy and computer paper.

Motor Skills: Duties are largely mental rather than physical but the job may occasionally require minimal motor skills for activities such as moving objects operating a personal computer and/or most other office equipment typing and/or word processing filing sorting of papers.

Visual Skills: Position requires routine reading of documents and reports for understanding. Color vision is beneficial for this position.

Posted 11/6/25