Executive Director, Student Financial Services

Agency

Department

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11000 students from 47 states and 54 foreign nations. We employ over 1400 full-time and 2000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees including doctoral programs. As a member of the Texas A&M University System TAMU-CC benefits from a range of resources increased visibility and influence and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

PURPOSE

The Executive Director of Student Financial Services is a key leadership position responsible for overseeing the implementation and management of comprehensive financial aid programs at Texas A&M-Corpus Christi a public R2 research university. This role includes strategic planning ensuring regulatory compliance optimizing financial aid resources and enhancing student access affordability and success. The Executive Director works collaboratively with university leadership enrollment management and student support services to foster a student-centered approach to financial aid that aligns with institutional goals and priorities. The Executive Director of Student Financial Services oversees the Financial Aid Scholarship and Veterans Affairs Office.

DESCRIPTION

Functional Area 1: Strategic Leadership and Departmental Development -

Percent Effort: 30%

• Lead the Unit of Student Financial Services to support the universitys enrollment retention and graduation goals.

• Design and implement financial aid programs that align with institutional mission and enrollment strategies optimizing student access affordability and success.

• Lead and support the Departments of Veterans Affairs Financial Aid and Scholarships.

• Fiscal management including budget projections generating reports balancing multiple budgets reviewing expenditures recognizing inconsistencies and initiating budget transfers. Responsible for allocation of the financial aid budget to maximize impact incorporating federal state and institutional resources to support student needs.

• Develop and monitor the Financial Aid Office budget including personnel needs and departmental operating expenses. Oversite of departmental budgets in partnership with the Directors of Veterans Affairs and Scholarships.

• Evaluate and upgrade use of all relevant technology programs to the reporting offices to align with industry standards. Ensure all unit staff are trained in and utilizing relevant technology programs.

• Collaborate with university leadership Enrollment Management division leadership Admissions Registrar and other departments to align financial aid programs with institutional priorities and enhance cross-functional support for student success. Interpret inform and advise University administration about changes in financial aid so that the impact on budget services University resources and enrollment is identified.

Functional Area 2: Compliance Policy Management & Data Analysis

Percent Effort: 30%

• Ensure comprehensive compliance with all federal state and institutional financial aid regulations and policies serving as the primary compliance officer in the department and updating procedures as needed.

• Oversee audits reporting and assessments to verify accuracy and ensure integrity in all financial aid operations. Prepare all federal state & institutional financial aid reports.

• Monitor federal work-study expenditures students satisfactory academic progress federal and state grant expenditures etc.

• Lead data collection analysis and reporting to guide financial aid decisions and improve program effectiveness.

• Utilize predictive modeling and data insights to optimize aid packaging evaluate program impact and support retention and completion goals.

• Provide administrative review of athletic grant-in-aid programs and NCAA requirements and reports as needed.

Functional Area 3: Staff Supervision Development & Student-Centered Service

Percent Effort: 25%

• Recruit train and supervise financial aid veterans affairs and scholarship staff setting performance goals conducting evaluations provide cross training mentoring professional growth and holding staff accountable for accurate and exemplary customer service

• Foster a collaborative office culture that emphasizes outstanding student-centered service excellence accessibility and responsiveness.

• Ensure staff are well-informed on current regulations best practices and customer service strategies to deliver high-quality personalized support to students and families.

Functional Area 4: Collaboration and University Engagement

Percent Effort: 15%

• Oversee outreach efforts to increase awareness and understanding of student financial services options among prospective and current students.

• Collaborate with departments such as Academic Advising Bursar and Institutional Research to streamline processes and improve service delivery.

• Cultivate relationships with external stakeholders including government agencies to identify and leverage additional funding sources for students.

• Engage with faculty staff and university leadership to address evolving financial needs and contribute to the universitys strategic goals.

QUALIFICATIONS

• Bachelors degree

• Ten (10) years in financial aid enrollment management or similar field to include supervisory experience

• Additional experience may be used as a substitute for the minimum requirement:

  • Masters degree and eight (8) years in financial aid enrollment management or similar field to include supervisory experience

  • Doctoral degree and six (6) years in financial aid enrollment management or similar field to include supervisory experience

• Advanced skills in Microsoft suite and typical modern computer programs

• Excellent organizational skills

• Strong customer service skills.

PREFERRED QUALIFICATIONS

• Masters Degree in Education Business or a related field.

• Five (5) years of experience as a director of financial aid at a college or university.

• Bilingual or multilingual abilities.

• Familiarity with Banner Student Information System or Customer Relationship Management software.

NOTE: This position has the possibility to be hybrid (partially remote).

SALARY: Up to $9583.34 Monthly (Up to $115000 Annually Approximately)

BENEFITS (rules policies eligibility apply)

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence the Island University is an engaging and rewarding place to work.

INSURANCE:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance Accidental D&D Long Term Disability Flexible Spending Account and Day Care Spending Account

DUAL CAREER PARTNER PROGRAM

ON-CAMPUS WELLNESS OPPORTUNITIES

Work Life Solutions:

• Counseling Work Life Assistance Financial Resources and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8 hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.