Customer Success Specialist

Amman - Jordan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption maintain strong customer relationships and act as the voice of the customer internally. Your expertise in financial banking and payment solutions will support account growth renewals and upsell opportunities.

Responsibilities

Build and maintain strong relationships with assigned clients.
Develop and execute customer success plans to drive product adoption and satisfaction.
Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
Monitor usage metrics and proactively address risks to retention or expansion.
Serve as the primary point of contact for addressing client feedback and potential service gaps.
Collaborate with Product Engineering Support Business Development and Marketing teams to resolve issues deliver enhancements and support renewals.
Conduct regular business reviews and strategic check-ins with clients in alignment with Business Development members.
Advocate for customer needs and feedback in internal roadmap discussions.
Identify reference customers gather testimonials and support customer engagement activities such as webinars or user groups.
Apply empathy active listening and relationship-building skills to foster long-term partnerships.

Requirements

35 years of experience in customer success account management or client services.
Prior experience in a software company serving financial institutions (payments core banking digital banking etc.).
Strong understanding of banking operations payment systems and regulatory environments.
Excellent communication and presentation skills especially with senior stakeholders.
Ability to manage multiple accounts and prioritize effectively.
Problem-solving mindset with a proactive approach to customer engagement.

Preferred Qualifications

Experience working with central banks or large-scale financial institutions.
Familiarity with ISO payments industry standards.
Technical aptitude to understand APIs integrations and software workflows.
Experience with CRM systems and analytics dashboards.
Familiarity with customer success metrics such as NPS CSAT retention rate and product adoption indicators.
Exposure to customer health scoring and lifecycle planning.

Required Experience:

DescriptionWe are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption maintain strong customer relationships and act as the voice of the c...

Description

Responsibilities

Build and maintain strong relationships with assigned clients.
Develop and execute customer success plans to drive product adoption and satisfaction.
Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
Monitor usage metrics and proactively address risks to retention or expansion.
Serve as the primary point of contact for addressing client feedback and potential service gaps.
Collaborate with Product Engineering Support Business Development and Marketing teams to resolve issues deliver enhancements and support renewals.
Conduct regular business reviews and strategic check-ins with clients in alignment with Business Development members.
Advocate for customer needs and feedback in internal roadmap discussions.
Identify reference customers gather testimonials and support customer engagement activities such as webinars or user groups.
Apply empathy active listening and relationship-building skills to foster long-term partnerships.

Requirements

35 years of experience in customer success account management or client services.
Prior experience in a software company serving financial institutions (payments core banking digital banking etc.).
Strong understanding of banking operations payment systems and regulatory environments.
Excellent communication and presentation skills especially with senior stakeholders.
Ability to manage multiple accounts and prioritize effectively.
Problem-solving mindset with a proactive approach to customer engagement.

Preferred Qualifications

Experience working with central banks or large-scale financial institutions.
Familiarity with ISO payments industry standards.
Technical aptitude to understand APIs integrations and software workflows.
Experience with CRM systems and analytics dashboards.
Familiarity with customer success metrics such as NPS CSAT retention rate and product adoption indicators.
Exposure to customer health scoring and lifecycle planning.

Required Experience:

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

ProgressSoft

We are a family of passionate people dedicated to providing your institution with cost-efficient and mission-critical real-time payment solutions that simplify daily business processes and provide massive advantages to nations at large. We serve 370 banks and central banks in 24 coun ... View more

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