Security Operations Manager Hilton New York Times Square
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Located at the heart of Times Square this upscale hotel soars 44 stories above Manhattan offers 478 rooms and features newly renovated food and beverage outlets offering a breathtaking view of Times Square.
This role reports directly to the Director of Safety & Security and is responsible for overseeing a team of 10 hourly employees including 23 officers per shift
The ideal candidate will have a minimum 5 years of security management experience preferably in a fast-paced customer-facing environment. Union experience is highly preferred with a strong understanding of labor relations and contract compliance. Hotel industry experience is a plus but not required. Demonstrated excellence in customer service and the ability to maintain a professional and welcoming presence. Must possess a valid New York State Security License. FLSD (Fire Life Safety Director) certification is required
Shift Pattern: Full open availability mainly 2nd shift between the hours of 1pm - midnight (holidays and weekends are required)
Salary Range: $70000 - $84000 / annually based on experience
What are the benefits of working for Hilton
Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace by Great Place To Work US and Fortune!
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
#LI-VM1
What will I be doing
- Direct and administer all Security operations and functions to include but not limited to preserving the safety and security of the guests team members and the facility safe work practice promotion OSHA compliance safety incentive programs and classes systems use and management lost and found budgeting and forecasting department management adherence to federal state and local standards and meeting participation and facilitation
- Direct and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks security risks and undesirable conditions
- Direct and lead investigations of accidents thefts property loss and unlawful activities
- Direct response to emergency situations including but not limited to safety hazards fires medical emergencies and threats to life and/or property
- Serve as primary liaison with federal state and local law enforcement
- Oversee the administration and accuracy of all required reports and documentation
- Respond to guest inquiries and requests in a timely friendly and efficient manner
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Splunk
- Compliance Management
- IDS
- SOC
- Cybersecurity
- Identity & Access Management
- Security
- Information Security
- Process Engineering
- Metadata
- Encryption
- Siem
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
