General Service Manager

The General Service Manager / Director will lead and oversee all aspects of the companys service operations across four key departments:

• Field Service
• Ultracare
• Parts
• Shop

This is a strategic and hands-on leadership role responsible for driving profitability operational efficiency and team engagement. The successful candidate will directly manage department managers oversee P&L performance for the entire service division and ensure that service quality productivity and customer satisfaction meet the highest standards.

Key Responsibilities

• Provide strategic leadership and daily oversight to four department managers (Field Service Ultracare Parts and Shop).
• Manage full Profit & Loss (P&L) for the service division with accountability for revenue growth cost control and profitability.
• Identify and implement opportunities for process improvement focusing on:
  • Increasing billable hours and utilization rates
  • Reducing unnecessary overtime
  • Enhancing inventory management and control
• Collaborate closely with Accounting Sales and Operations to streamline cross-departmental communication and ensure alignment on goals.
• Develop and monitor key performance metrics for service delivery technician productivity and financial results.
• Build and maintain a motivated high-performing team of 40 technicians and support staff through mentorship accountability and recognition.
• Drive a culture of continuous improvement safety and operational excellence

Qualifications

• 10 yearsof progressive experience in service operations management preferably within automotive industrial or equipment service industries.
• Proven experience managing large technical teams (40 employees).
• Strong understanding of P&L management budgeting and operational efficiency improvement.
• Demonstrated success in process optimization and cost control initiatives.
• Familiarity with ERP/accounting systems and cross-functional collaboration with Sales and Operations teams.
• Military leadership experienceor background in automotive service management highly desirable.
• Excellent communication leadership and organizational skills.
• Bachelors degree in Business Engineering or related field preferred (equivalent experience considered).

Why Join Us

• Competitive base salary ($150K) with projected 25% annual performance bonus
• Leadership role in a respected growing company
• Opportunity to modernize and optimize a critical service division
• Strong team culture and supportive executive leadership