Junior Onsite PC Technician (mwd) first and second level support
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Job Location:
Luxembourg - Luxembourg
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Responsabilities
- Deliver Level 1 and Level 2 support across hardware software and networking.
- Manage incidents and service requests using ServiceNow or similar ticketing platforms.
- Set up configure and troubleshoot Windows devices Microsoft 365 and standard office IT.
- Provide excellent in-person and remote user support.
- Escalate complex issues to senior engineers or vendors as needed.
- Maintain clear documentation of incidents solutions and system changes.
Qualifications :
- 12 years of experience in L1/L2 IT support roles.
- Proficiency with ServiceNow or similar ticketing systems.
- Strong working knowledge of Windows OS Microsoft 365 and basic networking.
- Fluent English AND French
- Comfortable working in a professional office environment (50100 users).
- Excellent teamwork customer service and communication skills.
- Proactive energetic and hardworking attitude with a willingness to travel when required.
Additional Information :
- Location: Luxembourg
- Workload: 5 days per week / 8 hours per day on client site support
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Key Skills
- MAC
- Active Directory
- Software Packages
- POS
- Windows
- Dos
- Sharepoint
- Troubleshoot
- Desktop
- PC
- Powerpoint
- hardware
- AS 400
- Service Calls
- CNA
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
