Case Manager (Community Navigator) Department of Community Services

Gwinnett County, GA - USA

Yearly Salary: $ 49591 - 57029

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Class Summary

Job Description

This position is responsible for providingthe community relationship development with health human and social service community partners to best encompass the community-centric needs of that positions main site. The position serves as a resource representative for citizens in each district area of the community to help navigate needs and issues such as food insecurity homelessness and emergency housing utility and rental assistance and other targeted social needs emerging currently and in the future. Each community has a different dynamic and sources of need and the navigators identify and collaborate with the community partners onsite and within the community at large through active communication decision-making and problem-solving. Duties may involve participating in a support partner coordination conducting an assessment of residents needs and helping people obtain direction for the services they need. This position will also provide the key resource and assistance necessary at the Community Resource Centers for current health partners and the community area served onsite.

Essential Duties

Coordinatingservices with community resources and agencies to address resident needs such as food insecurity housing utilities and other emerging social issues.
Maintainingdetailed and timely resident records including case notes progress updates and key service activities.
Monitoringparticipant progress and follow up on referrals through virtual or in-person outreach to identify resource needs connect residents to appropriate services and evaluate the effectiveness of interventions to ensure needs are met.
Collaboratingwith partners and programs to expand mobile senior services and community access initiatives maintaining up-to-date knowledge of community resources to support effective referrals.
Communicatingand advocate with internal and external partners to identify and resolve community needs.
Deliveringeducation and outreach to engage residents organizations and stakeholders through One Stop for Help programs and related initiatives.
Upholdingethical standards cultural competency and professional boundaries to provide excellent customer service and maintain sensitive interactions.
Supportingpart-time Warming Station attendants and assist with rotating station support including assistance with delivery and offloading supplies. (e.g. cots water snacks cot covers blankets) using county vehicles
Collectingintake files and engage with residents on-site to ensure needs are met and documentation is complete.
Conductingsite visits to encampments where initial contact has been established by a Police Officer Community Representative or local residents and safely engages with individuals or groups to share resources and offer support.

Public Speaking Duties

Educatingand providinginformation about programs servicesand opportunities to the public at community events resource and job fairs and other forums as needed.
Developing and engaging in relationship building through outreach with groups agencies organizations and resident-related interactions.
Working onsite at partner locations and gauging resident needs with One Stop for Help operational assistance andresource sharing.

Other Job Requirements/Information

Ability to work and be flexible to a variety of hours including some seasonal rotational weekends daytime evenings and holidays.
Have knowledge of case management principles; applicable laws rules and regulations; counseling principles and practices; available resources to clients; and screening and assessment principles and practices.
Have skills in providing case management; applying applicable laws rules and regulations; screening and assessing clients; resolving complex and sensitive issues; preparing and maintaining records and reports; communication and interpersonal skills as applied to interaction with coworkers supervisors the general public etc. sufficient to exchange or convey information and to receive work direction.

Grade

The grade for this position is B241. Salary will be dependent on education and experience.

Effective 4/11/2023 this position is eligible for the Employee Referral Program.

Minimum Qualifications

Bachelors Degree in Social Work or related field
One year of experience in case management
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Valid drivers license
CPR (within six months of employment)
First Aid (within six months of employment)

Preferred Qualifications

Bachelors Degree in Social Services Social Work Sociology Community Development Public Health Human Services Psychology Public Administration or Education (Adult Special or Early Childhood)
One year of experience in case management principles applicable laws rules and regulations

For information related to position-specific essential duties knowledge and skills and physical requirements pleaseclick here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department please click here.

: Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use

Required Experience:

Manager

Class SummaryJob DescriptionThis position is responsible for providingthe community relationship development with health human and social service community partners to best encompass the community-centric needs of that positions main site. The position serves as a resource representative for citizen...