Senior IT Support Engineer

We are seeking a Senior IT Support Engineer to join our Co-Managed IT Support team in Gurugram India. This role will play a key role in driving operational excellence across our IT Co-Managed support function providing technical expertise mentoring junior support engineers and ensuring seamless delivery of IT services to users worldwide.

Key Responsibilities

• Serve as the primary escalation point for complex IT incidents and service requests from global users
• Lead the India helpdesk team in diagnosing resolving and preventing recurring technical issues
• Manage and support advanced Office 365 administration
• Oversee identity and access management device compliance and endpoint security across multiplate platforms
  • Administer Windows and Linux servers including patch management backup testing and deployment of new systems
• Collaborate closely with US based Tiers 2 and 3 and infrastructure teams to ensure system stability and compliance.
• Drive continuous improvement by developing standard operating procedures and knowledge base articles

Qualifications

• 5 - 8 years of experience in IT helpdesk roles or system administration roles
• Advanced certifications such as Azure Administrator Associate (AZ-104) Azure Support Engineer for Connectivity Specialty (AZ-720) Azure Security Engineer Associate (AZ-500) Enterprise Administrator Expert (MS-100/101)
• Strong hands-on experience with Microsoft 365 Azure AD Intune and other Microsoft products
• Understanding of network fundamentals VPN and remote connectivity troubleshooting
• Expertise in managing both cloud (Azure/AWS) infrastructure and on-premise infrastructure (Hypervisors Servers LAN/WAN infrastructure SANs etc.)
• Excellent analytical problem-solving and organizational skills
• Excellent communication skills in English both written and verbal

About SC&H

SC&H is a national consulting and financial services firm with an expanding global footprint home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the firms longstanding reputation for excellence and impressive growth. But its the partnerships we build and the success we help deliver that make each day rewarding for our colleagues our clients and our communities.

Recognized annually by Inc. Baltimore Business Journal Accounting Today and Inside Public Accounting as a Best Place to Work SC&H is routinely named one of the fastest-growing firms for organic growth in the United States. Our success is powered by 13 diverse practices at the intersection of finance technology and accounting; 430 professionals across offices in Maryland Tysons Corner / Washington D.C. Philadelphia Chicago and India; and a client base ranging from emerging growth to world-renowned Fortune 500 companies. This is the place to build lasting professional relationships grow your skills and fulfill your potential.

SC&H

Make it Rewarding.

Required Experience:

Senior IC