Clerical Assistant St. John Rehab's Outpatient Services Regular full-time

The Clerical Assistant is primarily responsible for providing administrative support for the continued growth and development of Outpatient Services which includes Marketed Services (MVC WSIB) Wellness Clinics and Ministry funded Ambulatory Care Services. This incumbent provides clerical and customer services support to the Outpatient Services interdisciplinary health care team as well as third party payers and other referring partners external to the department.

Summary of Duties
Schedule initial and treatment services which require communication with multiple internal and external team members including WSIB and insurance adjusters
Schedule Independent Evaluation assessments in compliance with legislation standards
Coordinate physiatry amputee and plastics clinics (including scheduling of assessments and follow up appointments) Recovery Garment clinics and team/client conferences
Prepare new client charts including entering client data into the patient management systems (including Electronic Patient Record-ADT relevant Databases)
Composes edits and formats correspondence and reports; creates and amends forms
Review new client orientation package and conduct intake sessions with new clients
Facilitates and monitors follow-through of recommendations made in clinics (e.g. faxing of prescriptions)
Ongoing customer service including liaison with WSIB insurance adjusters rehabilitation consultants and the client
Participation in cross training activity related to administrative support services across Outpatient Services
Contribute to quality improvement of the Program through participation in the development of administrative and client-care procedures

Qualifications/Skills
Post-secondary diploma required; successful completion of a medical terminology course is preferred
Minimum three years of administrative experience health care or insurance setting preferred
Insurance industry experience required (i.e. OCF 18 submissions organizing independent medical evaluations)
Intermediate-advanced level skill in Microsoft Outlook Word and Excel as well as experience with a networked system (e.g. HCAI)
Keyboarding at 40 w.p.m. or 106 net keystrokes per minute
Ability to work with a minimum level of supervision and work effectively in a highly demanding environment
Demonstrated ability to work directly with cross-functional work teams
Demonstrated ability to prioritize and organize work with high level of accuracy and attention to detail
Excellent customer service skills.
Excellent interpersonal verbal and written communications skills.