Operations Specialist Information Management Group

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IMG Operations plays a pivotal role in maintaining and enhancing operational Information Management (IM) and Information Technology (IT) systems and processes to meet the evolving needs of CAMH stakeholders. This role supports executive decision-making strategic planning and continuous improvement initiatives across the IMG portfolio.

The primary role of an Operations Specialist is to support the Manager IMG Operations in delivering high-quality operational and administrative services across the Information Management Group. This role coordinates cross-functional initiatives and ensures the smooth execution of operational processes that support IMGs strategic and service delivery goals. The Operations Specialist also plays a key role in tracking performance supporting governance and communication and contributing to departmental planning and reporting.

The candidate must be a self-starter with the ability to work both independently and as part of an interdisciplinary team. The successful candidate will have excellent capacity for self-directed learning/working and require minimal supervision. You will support and contribute to a healthy workplace that embraces diversity encourages teamwork and complies with all applicable regulatory and legislative requirements.

• Assist with leadership committee operations including agenda planning and tracking of follow-up actions.
• Prepare materials for the Board of Trustees and relevant subcommittees ensuring accuracy and alignment with strategic priorities.
• Support the Local Delivery Groups (LDG) model through documentation and coordination.
• Support organizational/portfolio strategies and initiatives to enhance operational effectiveness and portfolio efficiency.
• Operational activities include supporting manager and/or IMG departments with development of work plans tracking and resource planning and supporting strategic activities.
• Track and report on Service Level Agreements (SLAs) and departmental budgets.
• Preparation of key reports on portfolio performance including data gathering formatting and analysis in collaboration with manager.
• Conduct reporting and analysis on operational performance and trends.
• Coordinate IMGs reporting obligations to Ontario Health and other internal or external stakeholders.
• Support the implementation and maintenance of business continuity plans.
• Contribute to strengthening relationships with internal stakeholders building and managing new relationships.
• Conduct root cause analyses and support the review and refinement of operational procedures and workflows.
• Identify and implement opportunities for continuous improvement in IMG Operations.
• Engage with stakeholders to solicit feedback and input on improvement initiatives.
• Apply project management skills and utilize CAMH project management methodology data evidence-based practice change management strategies and improvement science to ensure achievement of project objectives and timelines.
• Utilize data from various sources and summarize succinctly for executive level decision-making.
• Assist in developing and delivering presentations for various internal and external stakeholders including executive audiences.
• Activities: Develop and execute internal and external communication plans independently manage day-to-day communications while collaborating with the manager on larger or strategic communication initiatives to support IMG goals and staff engagement.
• Coordinate and support IMG events including logistics communications and post-event evaluation.
• Guide others to prepare for change support and adopt actions required to achieve successful outcomes.
• Facilitation of large group meetings and processes to ensure objectives are achieved.
• Work collaboratively with stakeholders to design implement and evaluate the impact of key organizational/portfolio priorities.
• Influence to gain acceptance of ideas and proposals through persuasion and interpersonal skills.
• Establish and maintain collaborative partnerships with individuals across various organizational levels.
• Support and participate in operational improvement activities departmentally and organization-wide.
• Maintain a work environment that embraces diversity and is free of harassment and discrimination.
• Models the principles and values of integrity competence responsibility respect and trust.
• Performs cross-functional and other duties as assigned and requested.

• A bachelors degree in a relevant discipline (such as healthcare administration health informatics business administration or related field) is equivalent to a combination of education training and experience required.
• 3 years of experience in healthcare with knowledge of hospital operations required.
• Project management certification is an asset.
• Knowledge of project management methodology and best practices and/or program management.
• Apply project management skills and utilize CAMH project management methodology data evidence-based practice change management strategies and improvement science to ensure achievement of project objectives and timelines.
• Establish and maintain collaborative partnerships with individuals across various organizational levels.
• Strong knowledge of hospital digital department operations ensuring smooth day-to-day functioning of digital health departments.
• Experience overseeing governance and quality assurance for digital operations.
• Demonstrated leadership skills including experience in leading projects events and/or quality improvement initiatives collaborating with multidisciplinary teams and implementing change.
• Strong communication skills to effectively engage with team members and leadership.
• Proven ability to collaborate with multidisciplinary teams senior leaders clinical teams IT and external partners to achieve organizational goals.
• Familiarity with optimizing clinical and/or administrative processes through digital solutions including knowledge of change management and supporting staff through digital transitions.
• Strong analytical skills to assess data conduct root cause analyses and implement evidence-based interventions.
• Experience managing budgets for digital projects.