Patient Care Operations and Enrollment Coordinator

About Us

BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deservewithout drowning care teams in paperwork.

Our platform supercharges care coordination by automating high-friction tasks such as outreach insurance verification eligibility checks follow-ups and referrals. With modern AI cloud infrastructure we turn hours of manual effort into seconds helping teams close care gaps faster protect revenue streams and stay focused on patients.

Born out of Harvard and MIT and backed by Pear VC Flare Capital and Glen Tullman BridgeHealthAI is a fast-growing seed-stage company trusted by leading clinics. We are purpose-built for the safety net helping clinics scale access reduce burnout and deliver equitable care for the 30M patients served by FQHCs each year.

Our mission is simple:
Eradicate health disparities by empowering the teams who care for underserved families.

The Role

We are seeking a part-time Patient Care Operations Coordinator to help us execute high-volume patient support and benefits navigation across Massachusetts.

*This is a contract part-time role for 3 months; however there will be an opportunity to extend beyond 3 months.

You must be able to enroll patients in benefits programs (e.g. MassHealth Medicaid ConnectorCare) whether as a CHW Navigator CAC Patient Access Specialist or equivalent role with enrollment experience.

You will use our internal tools to:

• Filter and organize patient lists

• Conduct outreach

• Track outcomes

• Surface cases needing escalation

Youll communicate with patients in English and in Spanish when needed verify benefit eligibility confirm resource availability and document outcomes. You will play a critical role in helping us scale taking on work that is currently handled by our core team.

Training & Support:
You will receive structured onboarding and workflow training including guidance on our outreach processes call/message templates and how to use BridgeHealthAI tools. You will have regular check-ins and a defined point of contact for questions and escalation.

Patient Population:
The patients youll support are primarily served by FQHCs typically lower-income often insured through Medicaid/MassHealth or uninsured and speak multiple languages (Spanish commonly). Many face barriers navigating healthcare and benefits systems so empathy and clear communication are essential.

What Youll Do

• Conduct high-volume outreach (phone SMS email) to patients community organizations

• Assist patients in Spanish when needed

• Enroll and assist patients with MassHealth Medicaid and ConnectorCare applications/renewals

• Identify eligibility for programs such as SNAP WIC LIHEAP RAFT EITC etc.

• Use our tooling to work structured patient task queues efficiently

• Verify insurance coverage help patients understand next steps

• Connect patients to community programs and social services

• Confirm availability/logistics for the clinical and social services they need

• Accurately document interactions and outcomes in our system

• Flag urgent complex cases for escalation

• Provide workflow product feedback to help improve tools
  

Required Qualifications

This role requires strong independence follow-through and comfort learning new technology including AI-supported tools.

• Must live in Massachusetts

• Bilingual (English Spanish) must be able to assist patients in Spanish

• License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare as a CHW Navigator CAC (Certified Application Counselor) or Patient Access Specialist

• Ability to support patients primarily by phone text and email

• Comfort using new technology (e.g. AI tools like ChatGPT)

• Able to filter work from organized patient task queues

• 1 year experience in benefits patient navigation care coordination or enrollment assistance

• Strong documentation organizational skills

• Patient-centered reliable resourceful

Preferred Qualifications

• Prior work in an FQHC community clinic CBO or health plan

• Familiarity with safety-net programs: SNAP WIC LIHEAP RAFT EITC

• Experience with EMRs and other care-coordination tools

What We Value

• Mission-Driven: You care about equitable access

• Operational Discipline: You work queues complete tasks consistently

• Reliable & Organized: You communicate and follow through

• Resourceful: You help patients navigate complex systems

• Collaborative: You share insights that help us improve

• Comfort with Technology: You embrace new tools workflows

Why Join Us

• Directly help patients access life-changing care benefits

• High-impact operational role own critical workflows

• Flexible remote work (20-40 hrs/week)

• Be an early team member shaping how our platform scales

• Exposure to a fast-moving healthcare AI startup

How to Apply

Please submit:

• Your resume

• A brief note describing your experience enrolling patients in insurance benefits and supporting Spanish-speaking patients.

We review applications on a rolling basis. Strong candidates will be invited for a brief introductory conversation.

Diversity & Inclusion

BridgeHealthAI is committed to building a diverse and inclusive environment. We welcome applicants from all backgrounds including those with lived experience navigating the safety net. If youre passionate about the mission but dont meet every preferred qualification we encourage you to apply.

Required Experience:

IC