Intake Coordinator
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Job Location:
Wyndmoor, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
KeystoneCare is seeking a dedicated Intake Coordinator where you will play a crucial role in coordinating the flow of patients into our care system. As the first point of contact you will educate potential patients and referral sources about our services manage all referrals ensure accurate information gathering and facilitate the assignment of cases to appropriate clinical resources. Your efforts will directly contribute to the comfort and well-being of our patients.
See what its like to work for KeystoneCare: is an Equal Opportunity Employer
Primary Job Responsibilities:
- Receive and manage referrals via phone calls emails and referral networks.
- Educate patients and referral sources about the agencys services and capabilities.
- Assess the agencys ability to accept referrals based on location clinical requirements and patient insurance.
- Accurately enter patient information into the Electronic Medical Record system.
- Distribute patient assignments to clinical teams based on patient needs and staff availability.
- Ensure timely initiation of patient care in accordance with regulatory and agency timelines.
- Maintain effective communication with patients caregivers and referral sources regarding care initiation and any changes.
- Adjust clinical staff schedules in the event of planned and unplanned absences.
- Provide support and direction to ensure nurses meet daily and weekly productivity goals.
- Deliver exceptional customer service to all internal and external stakeholders.
- Maintain strict confidentiality regarding patient information.
- Perform additional duties as assigned by the management team.
Requirements
- 3 years intake experience with a healthcare organization preferably in home health or hospice environments.
- Ability to multitask in a fast-paced environment and communicate effectively.
- LPN preferred.
- Strong customer service skills and a proven ability to collaborate with healthcare professionals patients and families.
- Excellent data entry and scheduling skills.
- Self-starter capable of working both independently and as part of a team.
- Familiarity with electronic documentation systems.
- Proficient in Microsoft Office products including Word Excel and Outlook.
- Proof of COVID-19 Vaccination or an approved Medical or Religious exemption.
- Proof of Influenza (Flu) Vaccination or an approved Medical or Religious exemption.
Benefits
- Lunch provided daily
- Accrued Paid Time Off
- Paid Holidays
- Medical Dental Vision and Aflac plans available
- $25K Company Paid Life Insurance Policy
- Retirement plan with discretionary employer match
Required Experience:
IC
Key Skills
- Corporate Risk Management
- Electronics
- Infection Control
- Bakery
- ELV
- Accident Investigation
About Company
KeystoneCare is a charitable nonprofit organization that provides a full continuum of in-home healthcare services across the Greater Philadelphia Region. Since 1994, we have been helping improve the quality of life for our patients and their families, regardless of stage of life or st ... View more
