German, Customer Support, Sofía
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
German-Customer Support Sofia Bulgaria
Location: Sofia Bulgaria
Language Requirement: Native or fluent German (C1/C2) and proficient English (B2)
Employment Type: Full-time Permanent Contract
Work Model: Onsite
About the Role
Turn your passion for travel into a rewarding career!
As a German Travel Customer Support Advisor youll assist business travellers with their bookings changes and itineraries ensuring smooth efficient and stress-free journeys.
Youll serve as a trusted point of contact helping clients navigate travel tools policies and solutions while delivering an exceptional customer experience.
Key Responsibilities
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Deliver personalised and timely assistance for travel bookings modifications and cancellations.
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Guide travellers through policies systems and travel options to optimise their experience.
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Handle incoming enquiries via phone chat and email with empathy and professionalism.
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Manage ticketing accommodation and itinerary-related requests from start to finish.
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Identify and escalate complex or sensitive cases as needed.
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Maintain clear efficient communication across all channels to build client confidence.
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Use internal systems to research update and manage travel-related data.
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Provide insights into recurring customer challenges and suggest process improvements.
Schedule
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Full-time position: 40 hours per week
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Working hours: Monday to Sunday between 08:00 20:00
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Days off: 2 rotational days
Relocation Package
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Rental allowance: 300 BGN/month (for the duration of the contract)
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Flight reimbursement: 150 BGN
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Real estate assistance: Support with administrative tasks to secure accommodation
Compensation and Benefits
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Total gross monthly salary: 4000 BGN (12 months)
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Performance bonus: Up to 300 BGN/month
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Transportation allowance: 50 BGN/month (net in addition to base salary)
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Welcome bonus: 1000 BGN
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Life event bonus: 500 BGN (e.g. marriage or university graduation)
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Health and dental insurance plan
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Life insurance
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Comprehensive introduction training
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Permanent access to coaches for personal and professional growth
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Established career path within the project
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Excellent work environment with multicultural colleagues social events and learning opportunities
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
