Remote ServiceNow AI Ops Support Engineer

Clackamas County, OR - USA

Monthly Salary: $ 50 - 56

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Remote ServiceNow AI Ops Support Engineer needs 8 years of experience working with the ServiceNow platform especially in ITOM / AIOps modules

Remote ServiceNow AI Ops Support Engineer requires:

Hands-on experience with Event Management Service Mapping CMDB and Discovery

Familiarity with AIOps concepts anomaly detection correlation and noise reduction

Experience integrating ServiceNow with monitoring tools (e.g. Splunk Datadog Dynatrace SolarWinds AppDynamics)

Solid understanding of ITSM processes Incident Change Problem Management

Scripting experience (JavaScript PowerShell or Python) for automation and workflows

Strong troubleshooting and problem-solving skills

Effective communication and documentation skills

FSM - ServiceNow

Strong Development Experience.

Remote ServiceNow AI Ops Support Engineer duties:

Provide operational support for AIOps capabilities in ServiceNow (Event Management Predictive AIOps Service Mapping and CMDB).

Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g. Splunk Dynatrace AppDynamics Datadog).

Maintain and enhance correlation rules anomaly detection policies and alert suppression logic.

Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.

Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.

Collaborate with platform engineers and developers to configure and support automation workflows.

Maintain documentation dashboards and runbooks for operational visibility.

Support upgrades testing and patching of AIOps-related applications and integrations.

Partner with cross-functional teams to improve service health insights and predictive capabilities.

Remote ServiceNow AI Ops Support Engineer needs 8 years of experience working with the ServiceNow platform especially in ITOM / AIOps modules Remote ServiceNow AI Ops Support Engineer requires: Hands-on experience with Event Management Service Mapping CMDB and Discovery Familiarity with AIOps conc...