Senior Technical Success Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
AppsFlyer is the global leader in mobile attribution and marketing analytics. Powering the connected mobile ecosystem our platform enables marketers to make better decisions and improve results through privacy-forward measurement analytics and engagement tools. As the mobile landscape evolvesshaped by regulation platform shifts and user expectationsAppsFlyer helps our clients adapt thrive and lead with confidence.
We are looking for a Senior Technical Success Manager (TSM) to join our Customer Success this role you will serve as a trusted technical advisor to a portfolio of strategic customers. Youll work closely with product engineering and marketing teamsboth internally and client-sideto drive technical adoption resolve issues and unlock product value and business desired outcomes. The ideal candidate is technically adept customer-obsessed and excited to operate in a dynamic evolving ecosystem.
What youll do:
- Own the relationship with technical stakeholders (Product Engineering and Technology teams) and assigned customers post-onboarding ensuring continued adoption and value realization with the AppsFlyer platform.
- Optimize clients technical integrations and product configurations to align with business goals.
- Partner with Customer Success Managers (CSMs) to support key accounts with technical guidance solution design and troubleshooting.
- Serve as a subject matter expert across AppsFlyers offerings and educate clients on platform capabilities best practices and new features.
- Document reusable technical solutions and templates to scale adoption across teams and clients.
- Collaborate with cross-functional teamsincluding Product Solutions Architecture Partner Integrations Marketing and Engineeringto influence product strategy and resolve technical challenges.
- Engage in strategic conversations with senior technical and non-technical stakeholders on the client side.
- Represent AppsFlyer at industry events conferences and customer visits (up to 20% travel).
What you have:
- 7 years of experience in a client-facing technical role (e.g. Technical Account Manager Solutions Engineer Customer Success Engineer).
- Proficiency in at least one programming or scripting language (e.g. Python JavaScript SQL).
- Strong analytical and troubleshooting skills; comfortable working with large datasets and resolving data discrepancies.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Excellent project management to drive the clients programs forward and achieve their business goals.
- Strong organizational skills self-motivated and process-oriented with an entrepreneurial mindset.
Bonus Points
- Experience in mobile marketing ad tech martech or analytics platforms.
- Prior experience at a SaaS company or working with APIs and mobile SDKs.
- Experience presenting to or influencing technical leadership and large audiences.
For our NY -based candidates the expected On Target Earnings (OTE) are between $200000 and $230000 (including bonus or commission). The offer varies on many factors including market location job-related knowledge skills experience interview results references etc.
As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel CEO
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Program Management
- SOAP
- Agile
- Oracle EBS
- Apache Pig
- Adobe Experience Manager
- Jira
- Release Management
- Scrum
- SAS
- SDLC
About Company
AppsFlyer was founded over ten years ago with a mission to help marketers succeed. From the beginning, we have been committed to four things: accurate data, unmatched privacy and security, open tech-stack innovation, and an unbiased, customer-obsessed approach. These four pillars have ... View more
