Temporary IT Helpdesk

Englewood Cliffs, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

User IT Support
-On-site or remote support for IT-related hardware and software issues.
-Technical support for business applications such as MS Teams MS Office Trellix (security
solution) and internal systems such as GSI and PiLOS.
-Setting up configuring and maintaining user devices including laptops printers and
mobile devices.
-Installing configuring modifying and performing minor repairs on hardware and software
as needed (Format Zebra printers PCs scanners handheld terminals).
-Managing VPN access for remote users supporting password resets installation or
reinstallation and ensuring smooth connectivity to the internal network.
-Diagnosing and resolving issues related to hardware software operating systems and local
network connectivity to maintain business continuity.
-Providing warehouse operations support via phone or live chat in case of technical issues.
-Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).

IT Asset Management
-Maintaining up-to-date inventory and documentation of IT assets and configurations.

-Managing the inventory and tracking of IT assets including laptops desktops and other IT
equipment in offices and warehouses.
-Reviewing new requests for all IT assets or accessories.
-Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
-Verifying all items upon arrival and ensuring delivery to the correct location.
-Handling the procurement process for IT equipment including laptops network equipment
and peripherals needed for office and warehouse environments.
-Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment upgrade repair disposal).
-Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
-IT Documentation and Reporting
-Maintaining up-to-date documentation of IT assets licenses procedures and configurations.
-Creating user guides or quick reference materials for common tools or procedures.
-Generating regular reports on weekly Helpdesk activities.

User IT Support-On-site or remote support for IT-related hardware and software issues.-Technical support for business applications such as MS Teams MS Office Trellix (securitysolution) and internal systems such as GSI and PiLOS.-Setting up configuring and maintaining user devices including laptops p...