Customer Service Associate Dispatcher CSAD 25-32580

Job Title: Customer Service Associate Dispatcher

Location: Springdale AR
Duration: 3 Months (Contract)
Pay Rate: $21/hour
Work Setup: 100% On-Site

Schedule:

• Regular Shift: MondayFriday 8:00 AM 5:00 PM

• Alternate Shift: WednesdayFriday and every other Saturday 8:00 PM 8:00 AM

• Training: MondayFriday 7:30 AM 4:30 PM (for approximately 3 weeks)

Position Summary:

The Customer Service Associate (CSA) Dispatcher serves as the central point of contact between carriers customers and internal teams. This role involves managing logistics communications ensuring efficient transportation coordination and maintaining strong client relationships. The CSA works closely with the sales and supply chain teams to provide timely professional service while managing multiple accounts and dispatch systems in a fast-paced environment.

This position is a floating/fill-in role supporting different shifts and schedules including nights and weekends as operational needs require.

Key Responsibilities:

• Act as the primary liaison between the supply chain team and assigned external customers.

• Manage all aspects of the customer relationship including analyzing incoming communications and providing prompt resolutions.

• Build and maintain effective working relationships with internal departments and external partners.

• Use dispatch and scheduling systems (e.g. TES LME FourKites OTR Retailix Retail Link UNFI One Network) to coordinate and troubleshoot logistics operations.

• Maintain a thorough understanding of company procedures customer processes and system requirements.

• Identify cost-effective and efficient solutions to meet customer and business needs.

• Analyze delivery or scheduling issues and implement corrective measures to improve service outcomes.

• Ensure accuracy and timeliness in communication documentation and reporting.

• Positively represent the organization in all customer and carrier interactions.

Qualifications:

Education:

• Bachelors degree in Transportation Logistics or a related field or equivalent professional experience.

Experience:

• 13 years of business or logistics experience required.

• Prior experience in dispatch or transportation operations preferred.

Technical Skills:

• Proficiency in Microsoft Office (Excel Outlook Word).

• Ability to manage a high volume of email correspondence (up to or exceeding 300 per day).

Soft Skills:

• Strong written and verbal communication abilities.

• Excellent problem-solving and negotiation skills.

• Ability to multitask and prioritize effectively in a dynamic environment.

• Strong interpersonal and conflict-management skills.

• Positive professional and collaborative attitude.

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About Navitas Healthcare LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.