Remote German-Speaking Junior Customer Support
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Support Representative
Location: Remote in Turkey
Start Date: 17 November 2025
Languages: German English (B1)
About the Role
We are seeking a motivated German-speaking Customer Support Representative to join a global customer experience team. This fully-remote role is based in Turkey and involves providing high-quality support to customers through calls chat and email ensuring a smooth and positive service experience.
This is a fantastic opportunity to work in an international environment gain professional experience and build a long-term career in the customer support field.
Key Responsibilities
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Assist customers in German and English across various communication channels
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Provide timely and accurate responses to inquiries and technical questions
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Handle complaints and escalate when necessary
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Maintain detailed and accurate records of interactions
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Ensure a high-quality support experience and customer satisfaction
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Follow company procedures and performance standards
Requirements
Native or fluent German
B1 level English
Excellent communication and customer-service skills
Problem-solving mindset & patience
Ability to work in a fast-paced & structured environment
Able to work late-night shifts (510 days per month)
Currently residing in Turkey & able to work remotely
Working Schedule
Summer Schedule
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10:00 19:00
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17:00 02:00
Winter Schedule
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11:00 20:00
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18:00 03:00
Late shifts required between 5 and 10 days per month
Salary & Benefits
Net Salary: 33000 TL
Night & Attendance Bonus:
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First 2 months: Fixed 5000 TL / month
Meal Card: 4500 TL (Sodexo/Pluxee)
Private Health Insurance: Mapfre
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Employee covered
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Option to add spouse/children at employees cost
What We Offer
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Fully remote position in Turkey
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Paid training program
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Multicultural and supportive work environment
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Career growth and internal development opportunities
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
