Solutions Consultant Czech & English Sofia, Bulgaria
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Job Location:
Ostrava - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Are you a proactive problem-solver with a passion for customer service and fluent in Czech Join our team in Sofia Bulgaria and become the key point of contact for users navigating the world of digital services like Play Store Google Pay Google for Families Books and Movies!
This is an excellent on-site opportunity to start your international career in a dynamic and supportive environment providing non-technical troubleshooting and delivering exceptional user experiences.
Key Responsibilities
As a Solutions Consultant you will:
- Be the Expert: Provide outstanding customer support via phone email and chat for a range of digital products (e.g. Play Store Google Pay Google for Families Books Movies etc.).
- Solve Non-Technical Issues: Focus on non-technical troubleshooting account inquiries billing questions product functionality guidance and general user support.
- Deliver Solutions: Analyze customer issues provide clear and comprehensive solutions and ensure a high level of first-contact resolution.
- Maintain Quality: Accurately document all customer interactions and troubleshooting steps in the CRM system.
- Collaborate: Work closely with team members and internal stakeholders to resolve complex user problems and share best practices.
- Uphold Standards: Adhere to established communication procedures guidelines and quality standards to ensure a consistently professional user experience.
Requirements
Must-Haves:
- Language Fluency: Fluent Czech (C2 level) both verbal and written is mandatory.
- English Proficiency: A minimum of B2 English level for internal communication training and documentation.
- Location: Willingness to work on-site in our office in Sofia Bulgaria.
- Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
- Problem-Solving Skills: Excellent analytical and problem-solving abilities with a meticulous approach to detail.
Good to Have:
- Previous experience in a customer-facing role customer service or a contact center environment is an advantage but not a must-have. We welcome motivated candidates ready to learn!
What We Offer
We believe in supporting our employees from day one:
- Competitive Salary and a long-term contract.
- Full Relocation Package:
- Flight Reimbursement to Sofia.
- Rental Allowance provided for the duration of the contract.
- Real Estate Admin Assistance to help you settle in.
- Provided Equipment: All necessary work equipment will be supplied by the company.
- Professional Development: Comprehensive initial training and ongoing support to ensure your success.
- Dynamic Work Environment: Join a diverse international and energetic team in the heart of Sofia.
Work Schedule & Start Date
- Shifts: Rotational shifts between 9:00 - 19:00 Monday to Sunday (available schedules include 4 6 or 8 hours per day).
- Days Off: Two rotative days off per week.
- Start Date: November 13th 2025.
Take the Next Step!
Ready to launch your international career as a Solutions Consultant in beautiful Sofia If you are fluent in Czech have solid B2 English skills and are eager to help users navigate the world of digital services we want to hear from you!
Apply today to join our team and become a vital link between users and their favorite digital products!
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
