Exceptional CareExceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris Ontario.

• The Brantford General is an acute care hospital
• The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS) you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care Accountability Respect and Equity and we are working together to build a healthier community!

Why Choose BCHS

• At BCHS we are committed to delivering exceptional compassionate care through collaboration and innovation.
• As Director of IT Operations you will help shape the future of digital health in our organization-enhancing experiences for patients families and healthcare teams alike.
• HOOPP Pension Plan
• Discounted onsite parking (no shuttles or waiting lists)
• Support 24/7 youre not on your own (managers on call physicians allied health and support staff).
• Wellness matters our Employee Assistance program is free and confidential to all employees and family members.
• Centralized Education Fund opportunities for continuing education and staff development.

Position Summary

The Director Information Technology Operations leads the strategic vision and execution of all Information and Communication Technology (ICT) partnership with the Chief Medical Information Officer this role plays a critical part in advancing the organizations digital health strategy including the implementation of a new Health Information System (HIS).

This individual will oversee the development and integration of technologies such as virtual care data standardization artificial intelligence and cross-sector interoperabilityensuring alignment with BCHSs strategic goals. The Director is responsible for technical and data architecture across the organization and will provide leadership guidance and direction on all ICT matters while upholding BCHSs mission vision and values.

Primary Responsibilities

Strategic Leadership & Team Development

• Build and lead a high-performing future-ready digital health and IT operations team.
• Attract develop and retain top talent; foster a culture of innovation learning and accountability.
• Champion digital health transformation in alignment with BCHSs mission and strategic plan.
• Act as a senior advisor to executives on all ICT and digital strategy matters.

Digital Health Transformation & Innovation

• Lead the design and execution of enterprise digital solutions that improve care delivery and operational efficiency.
• Guide HIS implementation and broader clinical system transformations ensuring seamless integration and usability.
• Champion emerging technologies such as AI virtual care and automation to enhance clinical workflows and patient outcomes.
• Collaborate with clinicians operations and external partners to drive innovation and technology adoption.

Technology Operations & Cybersecurity

• Oversee day-to-day ICT operations infrastructure systems performance data management and vendor relationships.
• Establish and enforce standards for architecture software development change management and cybersecurity.
• Ensure systems and processes meet privacy and legal requirements (e.g. PHIPA) and respond effectively to cyber threats.
• Drive continuous improvement using ITIL best practices and key performance indicators (KPIs).

Project & Portfolio Management

• Lead complex multi-site technology projects from planning through execution balancing competing priorities.
• Monitor project performance risk financials and vendor deliverables to meet timelines and budgets.
• Provide regular updates to senior leadership; ensure alignment with clinical and operational needs.
• Foster cross-functional collaboration and communication across departments and project teams.

Mandatory Qualifications

• Masters degree in Information Systems Health Informatics Computer Science or a related field.
• Minimum 7 years of progressive leadership experience in IT ideally within healthcare or another regulated industry.

Preferred Assets

• PMP designation or CHIMA certification.
• Experience leading large-scale HIS implementation or digital transformation in a healthcare environment.

Core Competencies

• People-Centred Leadership: You lead with humility empathy and integrityand you empower others to do the same.
• Strategic Thinking: You see the big picture and translate vision into executable strategies that drive measurable results.
• Collaborative Communication: You bring people together build trust and create shared accountability.
• Digital Fluency: You stay ahead of industry trends and know how to apply them in ways that improve operations and patient care.
• Safety & Risk Management: You are a strong steward of data privacy cybersecurity and regulatory compliance.

Accommodation

The Brant Community Healthcare System (BCHS) is an equal opportunity employer committed to employment equity and diversity in the workplace. We welcome applications from women Indigenous persons members of racialized groups visible minorities persons with disabilities persons of all sexual orientation and persons of any gender identity or gender expression.

Brant Community Healthcare System is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during theapplication processis available upon request.

To ensure there is equal opportunity during the recruitment and selection process please contact your Recruiter to discuss accommodation.