Design Operations Manager

Manhattan, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

As a Design Operations Manager you will play a pivotal role in driving design operations within our established global Design team of 50 professionals. Were seeking a highly skilled and energetic individual with experience in large distributed teams that collaborate seamlessly across multiple time zones.

You will work closely with the Chief Design Officer and design leadership team to optimize and scale team processes fostering improved collaboration governance and continuous improvement. Based in New York this role offers the opportunity to collaborate with our teams in Vancouver and London providing valuable exposure to our global customer base and enabling you to make a significant impact on our design organization.

Your responsibilities:

Conduct ongoing internal research to identify evolving design and research challenges and opportunities for process unification and efficiency gains.
Collaborate with design leadership to prioritize initiatives maintain a backlog and roadmap of operational projects and drive strategic decision-making.
Scope design and implement operational initiatives including:

Standardizing and optimizing design and research processes across distributed teams
Evaluating and implementing tools and technologies to enhance team efficiency
Developing templates and workflows for recruitment onboarding and career development to foster team growth
Proposing improvements to design output quality and impact
Showcasing success stories to promote design and research impact across the organization
Creating and delivering training content on design best practices tools and methodologies
Establishing benchmarks and tracking key design metrics to inform operations decisions
Setting standards for onboarding new designers and researchers and collaborating with the CDO and design leadership to optimize team structure
Monitoring and measuring the success of design operations initiatives and staying up-to-date with industry trends and emerging technologies to maintain the teams innovative edge

About You:

7 years of experience in DesignOps or a related field with a proven track record of delivering successful projects
A portfolio or case study demonstrating expertise in DesignOps including process and results
Proficiency in a range of tools (e.g. Miro Confluence Figma) and a willingness to adapt to new technologies
Strong foundation in user-centered design principles UX and UX Research methodologies
Excellent written and verbal communication skills with the ability to document and share processes in a clear and engaging way
Strong interpersonal skills including active listening trust-building and collaboration facilitation
Ability to drive buy-in and support for operational initiatives with a talent for influencing stakeholders
Strategic thinking balanced with tactical operational expertise and the ability to prioritize tasks in a dynamic environment
Strong problem-solving organizational and time management skills with experience in managing multiple projects and deadlines
Knowledge of change management principles methodologies and tools with experience in implementing organizational change
Ability to work independently with the judgment to know when to seek guidance and input from others
Experience in enterprise product development is highly desirable with a background in design or research being a significant plus

Compensation:

Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive health benefits program including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days which increase based on tenure. Other benefits include paid sick days maternity/parental leave enhanced program commuter benefits corporate bonuses and a 401(k)-retirement plan with company contribution matching.

For employees based at our New York office we provide additional perks and amenities to enhance your work experience including a subsidized meal program courtesy of our in-house culinary team!

Base salary range

$120000$170000 USD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Manager

Who we are:For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...