Customer Service Freight Account Specialist

Our Douglasville office is hiring for our amazing client (Dallas/Cartersville) . Please no phone calls if you are a match we will communicate ASAP :-)

Please email updated resume to and

JOB DESCRIPTION

Position: Inside Freight CSR

Must have 2 years of recent experience This is NOT a remote of Hybrid position

$20 per hour

In office Monday-Friday 8am-5pm

JOB STATEMENT:

Answer questions enter quotes and process orders from National Freight Accounts contractors and commercial customers or sales.

ESSENTIAL FUNCTIONS:

• Convert quotations to work orders from customer-signed acknowledgements contracts or will calls. Create work order files and check order for correctness prior to filing. Communicate credit policies to customers and collect COD payments.

• Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold. On hold customers cannot pick up material without bringing account current.

• Submit all new orders revisions change orders and installations to manager for approval.

• Inform production of any run-ins stock orders and time sensitive issues.

• Check order acknowledgements to ensure product and pricing are correct.

• Request quotes for the installation of product motors and accessories (when estimator is not available).

• Coordinate the installation of doors with the install crews.

• Communicate effectively with National Freight Account Manager Commercial Sales Manager.

• Meet or exceed deadlines with construction schedules.

• Request change orders with contractors when needed.

• Familiarize oneself with all product literature shop drawings specifications color charts price books default pricing changes in policy and procedures shipping procedures and warning information.

• Obtain customers names addresses and billing information product numbers and specifications of items to be purchased and enter this information on order forms.

• Inform customers by mail telephone or email of order information such as unit prices shipping dates and any anticipated delays.

• Investigate customer complaints before submitting to customer service.

• Initiates any changes no charge or credit request to help resolve customer complaint.

• Verify customer and order information for correctness checking it against previously obtained information as necessary.

• Check production lead time to determine availability of requested merchandise.

• Review orders to insure completeness and accuracy of data in software system.

• Attempt to sell additional merchandise or services to prospective or current customers.

• Assist and fill in when supervisor/co-workers are out of office

• Ensure CRM software is up to date.

• Keeps work area clean and neat.

• Other duties as assigned

JOB SPECIFICATIONS:

• High school diploma or GED.

• Two to four years previous work-related skill knowledge or experience.

• Intermediate computer skills required Outlook.

• Ability to communicate by telephone is required in a clear and professional manner.

PHYSICAL DEMANDS:

• Regularly required to sit stand and walk.

Background check and drug test are required

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability status as a disabled veteran marital status or any other legally protected characteristic in accordance with applicable addition CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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