ITSM Administrator (Freshservice)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Primary Duties & Responsibilities
- Provide highly effective and quality incident response and technology services for the Service Management solution.
- Collaborate with other Information Technology and Service Delivery technology leaders to effectively design implement and support ITSM enhancements.
- Develop and maintain strong working knowledge of the Freshservice Service Management cloud solution.
- Continuously assess new feature releases for impact to current processes and opportunity for improvements.
- Manage and support the data accuracy and completeness of the Service Management user data; adhere to and promote data compliance and best practices.
- Effectively managing and supporting the ITSM Service Catalog according to established processes and procedures. Continuously assess and recommend for intuitive user interface and self-help improvements.
- Developing testing and implementing workflow automations to promote process standardization efficiency and quality execution.
- Assess and promote adoption of IT Service Management best practices
- Understand the service management tool data elements and Analytics capabilities. Help deliver common information analytics for Coherents Freshservice instance.
- Understand and adhere to IT general controls processes and procedures while administering and supporting the Service Management solution.
- Develop and document procedures and knowledge content as required.
Education & Experience
- Bachelors degree in computer science (or alternative equivalent experience in IT Service Management solution support and management for a large multinational organization)
- 3 to 5 years of hands-on experience in any of the Information Technology Service Management software implementation or support
Skills
- Excellent customer service skills including listening skills sense of urgency and enthusiasm
- Excellent verbal and written communication skills; ability to communicate effectively with information technology management and staff executive-level users general end-users
- Demonstrated problem-solving and work prioritization skills
- Demonstrated ability to work independently
- Must be collaborative facilitative team-oriented and self-motivated
- Culturally sensitive - values diversity able to understand and cooperate with other team members from different cultures
- Able to identify and assess technical solution alternatives make recommendations and present solution alternatives to decision-making team. Be able to communicate the process and logic.
- Required to have good understanding of ITIL framework and methodologies
- Demonstrated experience supporting effective IT Service Management solutions
- Demonstrated experience with IT Service Management modernization automation self-help and generative AI trends and capabilities.
- Good problem-solving and analytical thinking
- Data presentation and reporting skills
- Attention to detail and documentation skills
Working Conditions
- Willingness to collaborate and support global team as needed.
- The work mode of Finisar India is Hybrid i.e. 3 days at office.
CultureCommitment
Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor ... View more
