Technical Support Specialist II Metro Manila
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Role Details
Type of Support: Omnichannel (Mix of Voice and Non Voice)
Contract Type:Full time
Training Schedule:Monday to Friday 8am to 5pm Manila Time
Work Schedule:Monday to Friday 10pm to 7am Manila Time
Work type and Location:Hybrid Metro Manila
Start Date:November 17 2025
About Us
About Us
Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.
Join us at Crescendo and lets build the future of customer experience together.
The Role
Are you passionate about Technical Support Crescendois looking for Technical Support Specialists to help support our smart sustainable position has primary responsibilities for providing hands-on technical troubleshooting feature explanation and best practice guidance for the suite of products.A successful Technical Support Specialistoperates efficiently in this climate maintains composure exhibits professionalism understands our Services Teams needs and delivers the highest level of client satisfaction.
What Youll Do:
- Providinghelp via telephone email and chat ensuring all interactions are recorded in our ticketing system
- Prioritizing and categorizingtickets ensuring issues are recorded and summarized succinctly
- Following established support processes and procedures
- Managingyour own ticket queue taking ownership of customer issues and ensuring theyre handled within our agreed timescales
- Fact-finding troubleshooting diagnosingsoftware issues and providing solutions (as well as offering alternatives and creative ideas at times)
- Client-focused: providing high-quality experience utilizing problem-solving and communication skills
- Reviewing and resolving invoicing billing and payment-related requests
- Escalatingtickets promptly where youre unable to resolve them
- Communicatingprofessionally and thoughtfully with customers and internal teams
- Learning our technologies inside out keeping up to date with any changes and learning about any new products
- Supporting the wider team by sharing knowledge and helping achieve high customer satisfaction with our service
Maintain thorough and accurate customer service records
Work closely with others in your team and other teams as necessary to ensure customer requests are dealt with efficiently
Maintain our high level of customer satisfaction through timely and accurate responses
Become familiar with our Sales Product Support and Finance systems and use them effectively (full training will naturally be given)
Maintain up-to-date knowledge of RealVNC products and services
What We Expect From You:
- A minimum of 1year of experience in technical support is required
- Passion for Customer Experience via phone email and chat
- Excellent written and verbal communication skills
- Fantastic customer-focused approach
- Super-analytical with supreme problem-solving abilities
- Highly adaptable fast learner able to work with little direction and own customer issues
- Very tech-savvy
- Dependable motivated and self-starter with the ability to work independently
- Excellent workload management and work prioritization skills (especially when many different items require your attention)
- Previous experience with Zendesk Salesforce and Hubspot is preferred
What Youll Get In Return:
- Hybrid working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home paidSabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention.
